{"id":2254867,"url":"https://alion.io/job/mpb-customer-experience-advisor-german-speaking-12-month-contract","title":"Customer Experience Advisor (German Speaking, 12-month Contract)","company":{"id":1781638,"name":"MPB","domain":"mpb.com","url":"https://alion.io/company/mpb-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":199},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T00:11:25Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-29T09:49:12Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Join MPB, the leading platform for buying, selling, and trading used photography and videography equipment. As a Customer Experience Advisor, you will provide exceptional support to our German-speaking customers through various channels, including live chat, email, and phone. You will build strong relationships with customers, manage a busy workflow, collaborate with operations and marketing teams, and take ownership of the customer experience. This is a 12-month contract position with a competitive salary and numerous benefits.\nMissions\nBuilding strong relationships with customers across Germany through various communication channels.\nDelivering an outstanding experience in every interaction, with a professional and highly personalized approach.\nCollaborating closely with Operations to resolve order issues efficiently and ensure a smooth customer journey.\nProfil recherché\n - Are you a creative problem solver who loves helping people? Do you thrive on building connections and making a real impact?- Language skills: Fluency in German and English. Proficiency in any other language is a plus!\n- Organised & Detail-Oriented: You have a sharp eye for detail and can juggle multiple tasks efficiently without missing a beat\n- Confident Communicator & Problem-Solver: You engage with customers across email, live chat, phone, and social media in a professional yet friendly manner. You thrive on finding creative solutions, staying resourceful, and navigating even complex situations with ease\n- Resilient & Adaptable: Challenges don’t faze you-you stay calm under pressure and navigate tricky situations with patience and a positive mindset\n- Team Player with Initiative: You’re equally comfortable working independently and collaborating with your team to deliver the best customer experience\n- Tech-Savvy & Quick to Learn: Experience with customer support software is a plus, and you’re always eager to get up to speed with new tools and processes\n- Previous customer service experience and/or photography & videography knowledge: big plus!","description_format":"text","description_chars":2053,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T03:48:16Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.739,"p_room":0.75,"age_days":18,"expected_fill_days":24,"reasons":["conf:0","win:late"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/mpb-customer-experience-advisor-german-speaking-12-month-contract","json_url":"https://alion.io/job/mpb-customer-experience-advisor-german-speaking-12-month-contract.json","meta":{"generated_at":"2026-10-29T12:44:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19187,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1781638},"rest":"https://alion.io/mcp/rest/get_company?id=1781638"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmpb-customer-experience-advisor-german-speaking-12-month-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmpb-customer-experience-advisor-german-speaking-12-month-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmpb-customer-experience-advisor-german-speaking-12-month-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mpb-customer-experience-advisor-german-speaking-12-month-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmpb-customer-experience-advisor-german-speaking-12-month-contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2254867}},{"tool":"search_jobs","arguments":{"company":"mpb.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2254867},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}