Senior Software Engineer

Provide post go-live support, enhancements, maintenance and upgrades for customer solutions

Conduct product training, knowledge transfer and share best practices

Continuously track product updates and improve solution recommendations for evolving customer needs

2+ years of implementation experience with Adobe Experience Cloud products especially Adobe Experience Platform and Journey Optimizer

Expertise in deploying, configuring and optimizing all major Experience Platform services and Journey Optimizer features

Strong SQL skills for querying datasets, implementing data transformations, cleansing data, etc

Hands-on experience developing custom applications, workflows and integrations using Experience Platform APIs

Deep familiarity with Adobe Experience Platform and Journey Optimizer technical implementations including:

Setting up source connectors and ingesting data using the API and UI

Configuring Experience Events (XDM schemas) for capturing data from sources

Creating audience segments using custom and AI/ML-based segments

Triggering journeys and activations based on segments and profiles

Implementing journey automations, actions and messages

Integrating with destinations like CRM, email, etc.

Hands-on experience developing using the Platform APIs and SDKs in a language like:

JavaScript for API calls

Java for extending functionality with custom connectors or applications

Expertise in data modelling for multi-channel needs using the Experience Data Model (XDM)

Familiarity with configuring IMS authentication to connect external systems to Platform APIs

Experience developing, debugging and optimizing custom server-side applications

Proficiency in JavaScript, JSON, REST APIs and SQL

Expertise ingesting data from sources like Adobe Analytics, CRM, Ad Server, Web and Mobile

Strong understanding of concepts like multi-channel data management, segmentation, orchestration, automation and personalization

Understanding of data structures like: JSON for representing data in APIs, Data Tables for processing tabular data, Streaming data flows

Experience automating technical tasks using tools like: API integration tests, Postman for API testing, Git for source control

Excellent documentation and communication skills with the ability to clearly present technical recommendations to customers

Experience troubleshooting complex technical issues related to APIs, data ingestion, segments, destinations etc.

Self starter with the ability to manage resource constraints, changing priorities and tight deadlines

Problem solving mindset with the ability to constantly improve and optimize deployed solutions

Key responsibilities include:

Consultation and Requirement Gathering: Engage with clients to understand their technical and business requirements, conduct workshops, and gather necessary information to design and implement solutions using AEP and AJO.

Solution Design and Configuration: Design and configure AEP and AJO solutions to meet client requirements. This includes defining data models, configuring data flows, creating customer segments, and setting up customer journeys.

Implementation and Integration: Collaborate with development teams to implement and integrate AEP and AJO solutions with other systems and platforms, ensuring data flows seamlessly and accurately between systems.

Technical Troubleshooting: Perform proactive problem diagnosis, troubleshooting, and resolution of technical issues related to AEP and AJO. This includes identifying and resolving data integration issues, ensuring proper data synchronization, and resolving system errors.

Customization and Development: Develop custom solutions and extensions as needed to meet unique client requirements. This may involve scripting, programming, and leveraging AEP and AJO APIs and SDKs.

Documentation and Training: Create and maintain technical documentation, including solution designs, technical specifications, and user guides. Conduct training sessions and knowledge transfer to enable clients to effectively use AEP and AJO.

Project Management: Collaborate with project managers to ensure successful delivery of AEP and AJO projects. This includes managing timelines, milestones, and deliverables, and providing regular project status updates.

Quality Assurance: Work closely with quality assurance teams to ensure the quality and stability of AEP and AJO implementations. Conduct thorough testing and validation to identify and resolve any issues or bugs.

Client Relationship Management: Build and maintain strong relationships with clients, serving as a trusted advisor and providing ongoing support and guidance. Understand client objectives and align AEP and AJO solutions to meet their business goals.

Stay Updated on Product Enhancements: Keep abreast of the latest updates, features, and enhancements in AEP and AJO. Continuously expand knowledge and expertise in these platforms to provide valuable insights and recommendations to clients.

Certifications Needed :

ACS Certification (Good to have)

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Equal Opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster , view the EEO in the law supplement . To view the pay transparency nondiscrimination provision please click and to view the E-Verify posting click .

Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to [email protected] and let us know your contact information and the nature of your request.