{"id":3253430,"url":"https://alion.io/job/mplc-customer-success-executive","title":"Customer Success Executive","company":{"id":2070064,"name":"Mplc","domain":"mplc.com","url":"https://alion.io/company/mplc-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":65000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-25T18:51:21Z","employer_posted_date":null,"last_verified_at":"2026-10-25T18:51:21Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"MPLC provides a legal way to show movies and TV in public or commercial spaces across the globe. Our business has been running for over 30 years, and we are the number one trusted partner to studios and producers for public performance licensing. We work with every major Hollywood studio and hundreds of independents, and we are a key player in the entertainment and intellectual property ecosystem. \n\nWe are on a truly exciting journey as a company. We're growing quickly, investing in our teams, and have bold plans for the future. To support that growth, we're looking for a Customer Success Executive to join our Customer Success Team. \n\nThe job in two bullet points:\n\nOwn a portfolio of existing customers and take direct accountability for minimizing churn within that book, alongside driving renewal and expansion revenue.\n\nEnsure coverage completeness by confirming every customer site and location, including newly added ones, is properly covered by their license.\n\nYou will love this job if...\nYou have 2-5 years of experience in customer success, account management, or licensing, with a track record of managing renewals and mitigating churn.\n\nYou are comfortable handling commercial objections, including cost-driven pushback, in a calm and consultative way.\n\nYou have strong organizational skills and attention to detail.\n\nYou are comfortable working across internal teams and directly with client contacts at varying seniority levels.\n\nYou are proficient with CRM tools.\n\nYou are comfortable with a high volume of proactive outbound calls as a core, everyday part of the role.\n\nExperience with licensing, media, or intellectual property is a plus.\n\nLet's be honest!\nThis is a proactive, commercially focused customer success role. You will be responsible for renewal and expansion revenue, minimizing churn, confirming coverage accuracy, handling objections, and following up on payment. Collected revenue, not simply a signed renewal, is what counts toward your book of business and your results in this role. \nAs a function, this team is a net revenue retention play. The goal is to move net revenue retention from 102% to 105% in Year 1, calculated as expansion plus renewal minus churn. Individual measures roll up to the team's overall net revenue retention target, not a standalone quota.If you need a bit more information...This position runs on a structured outbound calling cadence, proactively checking in with every customer approximately 90 days ahead of their renewal date to confirm coverage, catch any new sites or locations, and resolve compliance questions well before renewal. \n\nYou will monitor customer usage declarations against public sources, provide compliance assurance, handle renewal objections, identify and close upsell opportunities, and take direct ownership of ensuring customer invoices are paid in full and on time. You will also coordinate with Legal and Finance on deal amendments and documentation, maintain accurate CRM records, and escalate the most complex renewal objections, compliance questions, or at-risk accounts to a senior colleague. Benefits\nSalary Range: $65,000 – $75,000\n\nRemote located in the United States\n\nComprehensive health insurance package (medical, dental, sick pay)\n\n401(k) retirement plan\n\n15 days paid vacation\n\nOriginally posted on Himalayas","description_format":"text","description_chars":3322,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-25T23:28:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["seen:4","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":true},"html_url":"https://alion.io/job/mplc-customer-success-executive","json_url":"https://alion.io/job/mplc-customer-success-executive.json","meta":{"generated_at":"2026-10-30T19:27:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8838,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2070064},"rest":"https://alion.io/mcp/rest/get_company?id=2070064"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmplc-customer-success-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmplc-customer-success-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmplc-customer-success-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mplc-customer-success-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmplc-customer-success-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3253430}},{"tool":"search_jobs","arguments":{"company":"mplc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3253430},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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