{"id":2279684,"url":"https://alion.io/job/mplus-call-one-service-coordinator-english-language","title":"Call One Service Coordinator - English language","company":{"id":4406339,"name":"Mplus Group","domain":"mplusgroup.rs","url":"https://alion.io/company/mplus-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":34000,"period":"year","method":null,"sample_n":13036},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-19T07:26:12Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Are you proud of your exceptional kindness and ability to assess the situation quickly and efficiently? Call One service is a premium service for exceptional clients and we are looking for a new Service Coordinator Representative to join this dynamic and friendly team! If you find yourself in all this, look at what your main duties would be:\nProactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility\nPlanning, prioritizing, assigning, and monitoring all open work orders for Customer Engineers (CEs), ensuring the prompt delivery of service to meet our contractual terms and conditions\nIdentifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time. Gathering problem information and recording data in desktop tools\nWorking with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall\nMaintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CEs within the territory; scheduling customer installation activity\nEnsuring the correct and timely closure and completion of all work orders\nAt call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring the correct bill type is included in each call to ensure that all cash and charge revenues are billed, except where automatic closure by the CE is available\nAccountable for continuously receiving and handling high volumes of work orders, working in a team environment, and interacting with multiple internal customers.\nThe working environment may require rotation in work hours, weekend, or holiday hours, and/or extended hours, as needed, to accommodate 24/7 operations\nWhat we expect from you:\nFluency in speaking and writing of English language\nHigh School Diploma\nBasic PC literacy, keyboard proficiency and understanding of Windows-based applications/tools\nUnderstanding of geographical areas and ability to utilize mapping tools for assigning work orders\nRelationship building skills\nExcellent communication skills, verbal and written as well as listening skills\n What you will get from us: \nHybrid model of work\nWork in modernly equipped offices located in the heart of the business centre in New Belgrade\nWork in a large, international team\nCompetitive earnings and the opportunity to develop skills through paid training\nAdvancement opportunities/Career development\nPossibility of conversion to a contract with a client with all of the benefits included \nThere is no need for previous experience, as long as you are ready to learn and have fun during that process!\nIf you want to give yourself a try in the new role, apply with your CV in Englishand join us!\nOnly shortlisted candidates will be contacted. Good luck!","description_format":"text","description_chars":3047,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Serbia","iso":"RS","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T11:04:23Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.418,"p_room":0.35,"age_days":53,"expected_fill_days":22,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/mplus-call-one-service-coordinator-english-language","json_url":"https://alion.io/job/mplus-call-one-service-coordinator-english-language.json","meta":{"generated_at":"2026-10-19T09:13:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6402,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4406339},"rest":"https://alion.io/mcp/rest/get_company?id=4406339"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmplus-call-one-service-coordinator-english-language"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmplus-call-one-service-coordinator-english-language"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmplus-call-one-service-coordinator-english-language"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mplus-call-one-service-coordinator-english-language\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmplus-call-one-service-coordinator-english-language"}]}