{"id":2282664,"url":"https://alion.io/job/mplus-customer-experience-representative-bulgarian-language","title":"Customer Experience Representative - Bulgarian language","company":{"id":4406339,"name":"Mplus Group","domain":"mplusgroup.rs","url":"https://alion.io/company/mplus-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-07-22T00:00:00Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-10-15T20:39:35Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":86},"description":"Warm, polite, outgoing? Good Bulgarian speaking and writing skills? Raise your hand if that is YOU! We are looking for people who are hungry to learn new things and want to support our clients, but most importantly, want to provide world class customer service!\nThe purpose of the Customer Experience Representative is to understand the needs of our customers and provide quality support. While assisting our customers and making sure everything runs smoothly, your main duties will be:\nConducting oral and written communication with customers, obligatorily adhering to pre-defined rules and procedures with the client\nInforming and advising customers on service characteristics, as well as answering customer questions\nFinding solutions and providing information to the customer so they can self-handle the case \nRegular monitoring of the client case status \nProviding feedback to the customer \nMonitoring of the SLA\nProviding timely and quality reporting to the Client Relation Manager on the activities and work processes \nProviding support for continuous improvement of the process\nWhat we expect from you:\nHigh school diploma or higher \nExcellent knowledge of Bulgarian language \nAdvanced knowledge of English language\nBasic computer literacy\nExcellent communication and problem-solving skills \nGood organizational skills \nAccuracy in data entry\nAbility of proper business communication with colleagues \nFlexibility to work shifts (yes, including weekends!) in our 24/7 operation\nWhat you will get from us: \nRemote model of work\nOpportunity to develop skills through paid training\nWork in a large, international team\nPrivate health insurance\nBenefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries...)\nThere is no need for previous experience, as long as you are ready to learn and have fun during that process!\nIf you want to give yourself a try in the new role, apply and join us!\nOnly shortlisted candidates will be contacted. Good luck!","description_format":"text","description_chars":2031,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Bulgarian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T12:09:44Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.316,"p_room":0.35,"age_days":85,"expected_fill_days":21,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/mplus-customer-experience-representative-bulgarian-language","json_url":"https://alion.io/job/mplus-customer-experience-representative-bulgarian-language.json","meta":{"generated_at":"2026-10-16T00:00:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4406339},"rest":"https://alion.io/mcp/rest/get_company?id=4406339"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmplus-customer-experience-representative-bulgarian-language"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmplus-customer-experience-representative-bulgarian-language"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmplus-customer-experience-representative-bulgarian-language"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mplus-customer-experience-representative-bulgarian-language\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmplus-customer-experience-representative-bulgarian-language"}]}