{"id":3971767,"url":"https://alion.io/job/mplus-group-paymenthardware-support-specialist","title":"Payment/Hardware Support Specialist","company":{"id":4406339,"name":"Mplus Group","domain":"mplusgroup.rs","url":"https://alion.io/company/mplus-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":["RS"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-11-09T16:24:40Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T21:50:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Payment/Hardware Support Specialist assists and supports Point of Sale and payment processing customers and partners via phone, email, or chat. By leveraging internal tools and knowledge bases you will determine solutions to issues of varying complexity and identify the need for case escalation to supervision and/or development teams. \nPrimary Responsibilities:\nProvide customer support through multiple communication channels, including phone, email, live chat, and remote assistance\nMaintain accurate and detailed records of customer interactions, case resolutions, and escalations\nUtilize available tools, resources, and documentation to identify and deliver effective customer solutions\nIdentify opportunities for process improvements based on daily work experiences and customer feedback\nAddress customer inquiries and concerns promptly, professionally, and with a customer-focused approach\n What we expect from you:\nExcellent English communication skills, both written and verbal\nStrong experience supporting credit card terminals, POS systems, and payment hardware\nClear, professional written and verbal communication skills when interacting with merchants, business units, and technical teams\nEffectively manage multiple tasks while providing client support across various systems and communication channels\nProficiency with Office Suite, Google Sheets, Excel, and internal knowledge bases\nProven ability to work independently while collaborating effectively with cross-functional teams\nWillingness to work shifts (yes, including weekends!) in our 24/7 operation \n What you will get from us:\nA remote work model \nPaid training\nOpportunity to work with a dynamic, fast-growing team\nPrivate health insurance\nBenefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)\nIf you are ready to contribute to this position, apply now with your CV in English. We look forward to your application!\nNote: Only shortlisted candidates will be contacted. Best of luck!","description_format":"text","description_chars":2030,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Serbia","iso":"RS","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-09T16:24:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:4","win:early"],"computed_at":"2026-11-10T02:39:26Z"},"pay":null,"html_url":"https://alion.io/job/mplus-group-paymenthardware-support-specialist","json_url":"https://alion.io/job/mplus-group-paymenthardware-support-specialist.json","meta":{"generated_at":"2026-11-10T02:39:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6179,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4406339},"rest":"https://alion.io/mcp/rest/get_company?id=4406339"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmplus-group-paymenthardware-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmplus-group-paymenthardware-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmplus-group-paymenthardware-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mplus-group-paymenthardware-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmplus-group-paymenthardware-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3971767}},{"tool":"search_jobs","arguments":{"company":"mplusgroup.rs","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3971767},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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