{"id":2282663,"url":"https://alion.io/job/mplus-service-planner-germany","title":"Service Planner - Germany","company":{"id":4406339,"name":"Mplus Group","domain":"mplusgroup.rs","url":"https://alion.io/company/mplus-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":33000,"period":"year","method":null,"sample_n":35458},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-31T00:00:00Z","employer_posted_date":"2026-03-31","last_verified_at":"2026-10-31T01:29:47Z","board_verified":true,"closed_at":null,"days_open":214,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":212},"description":"Do you speak German? \nIn this position, you will have a chance to use German in everyday work in both spoken and written form. We can help you sharpen up your language skills through a variety of methods. We live. We learn. We upgrade.\nDoes communication play a large role in your life?\nWorking as a Service Planner connects you with colleagues across the globe and offers numerous trainings to help you fine-tune your communication skills. Keep in mind - if you just communicate well you can get by, but if you communicate skillfully, you can work miracles!\nDo you like logic games? \nAre you able to perceive patterns in apparent chaos and have clarity of vision to navigate people through it? We offer challenging situations where you can showcase your decision-making and problem-solving skills. Think outside the box and make it simple!\nAre you curious and willing to learn? \nOur dynamic environment will be great for you to get creative and work on your areas for improvement. Our supervisors are there to support you in any way they can. If you believe nothing is more fun than doing what you thought you can’t, we can get creative together!\nIf you like what you’ve read, you are just the one we are looking for, so keep going!\nWhat we offer to you\nHybrid model of work\nOpportunity to develop skills through paid training\nWork in a large, international team\nWork in modernly equipped offices located in the heart of the business center in New Belgrade\nAdvancement opportunities/Career development\nPossibility of conversion to a contract with a client with all of the benefits included\nWhat you will bring\nMinimum C1 German language skills and minimum B2 English language skills\nExcellent communication and interpersonal skills\nAbility to write, speak, listen, and present information effectively and persuasively\nStrong organizational acumen and ability to multitask\nA sense of urgency when performing daily tasks\nWillingness to work in daily rotating shifts\nWhat you will be doing\nManage incoming service requests in a timely, efficient, and effective way\nPlan, prioritize, assign, and monitor all open requests for technicians, ensuring the prompt delivery of service to meet our contractual terms and conditions\nMaintain effective and timely communication with technicians and obtain regular progress updates for outstanding work\nDrive and support the successful execution of activities assigned to technicians within a geography\nEnsure awareness of resource deficiency and technician productivity is shared effectively and efficiently\nManage/coordinate spare parts\nEnsure correct and timely administrative tasks completion\nWork in a team environment and interact with multiple internal teams\nWork with other team members to resolve unique and extraordinary circumstances\nDeliver on predefined priorities and ensure SLAs are achieved\nIdentify situations and drive resolution of all events that may cause a miss of the company’s contractual obligations\n\nSo why wait? Apply with your CV in English and work somewhere awesome!\nThere is no need for previous experience, as long as you are ready to learn and have fun during that process!\nOnly shortlisted candidates will be contacted. Good luck!","description_format":"text","description_chars":3200,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T12:09:44Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.248,"p_room":0.28,"age_days":213,"expected_fill_days":53,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/mplus-service-planner-germany","json_url":"https://alion.io/job/mplus-service-planner-germany.json","meta":{"generated_at":"2026-10-31T05:11:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7395,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4406339},"rest":"https://alion.io/mcp/rest/get_company?id=4406339"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmplus-service-planner-germany"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmplus-service-planner-germany"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmplus-service-planner-germany"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mplus-service-planner-germany\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmplus-service-planner-germany"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2282663}},{"tool":"search_jobs","arguments":{"company":"mplusgroup.rs","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2282663},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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