{"id":797645,"url":"https://alion.io/job/mpsw-front-office-administrator","title":"Front Office Administrator","company":{"id":678598,"name":"MPSW","domain":"mpsw.com","url":"https://alion.io/company/mpsw","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":152,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["El Paso, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":173000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1808},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-07T03:05:49Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-24T22:04:33Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type-backed by expert design assistance, energy analysis, and application know-how.\nAt MPSW, we’re team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you’ll fit right in here.\nThe Opportunity\nFast growing El Paso, TX commercial HVAC office seeks a Front Office Administrator with an emphasis in customer service and a positive, upbeat, can-do attitude. This person must work well in high-call volume, fast paced multi phone line sales environment. Customer Service and excellent people skills a MUST. Position requires a high level of correspondence with sales team and with customers & vendors. Must be proficient in Microsoft applications and be able to work well with others.\nResponsibilities\nResponsible for answering phones, seeking out an associate who will assist customers, not just forward to extensions and Voicemail.\nAccountable for up-keep of daily “in/out of office” and communicating this with inbound callers\nSort, open and distribute mail daily\nMaintain the conference room scheduling\nOrdering office supplies, receiving and distribution\nResponsible for clerical and administrative support including faxing, copying and data entry as needed.\nAbility to multi-task, prioritize and strong organizational skills are essential.\nExperienced in customer service, enjoy working both independently and in a fast-paced sales team environment.\nPerforms other duties as assigned.\nExecute event planning and customer events\nFlexibility to work overtime/ weekends, as required.\nThe Required Profile\nFive (5) years of experience in a high-volume phone call environment\nProficient PC skills including Microsoft Word, Excel, PowerPoint, and Outlook.\nHVAC, Mechanical Contracting, Engineering or Construction industry experience a plus\nBilingual, a plus\nOther Skills/Abilities\nLanguage Skills\nAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.\nMathematical Skills \nAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.\nReasoning Ability\nAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.\nEnvironmental Requirements\nWill be required to work in an office environment.\nPhysical Demands\nWhile performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.\nNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.\nMPSW is an Equal Opportunity Employer\nEmployment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.\nSalary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.","description_format":"text","description_chars":4329,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-09-12T06:14:17Z"}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.806,"p_room":1,"age_days":48,"expected_fill_days":152,"reasons":["conf:1","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/mpsw-front-office-administrator","json_url":"https://alion.io/job/mpsw-front-office-administrator.json","meta":{"generated_at":"2026-09-24T23:35:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1726,"day_limit":5000,"remaining_today":3274,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}