{"id":1625423,"url":"https://alion.io/job/mpulse-client-success-engineer-iii-advanced-support","title":"Client Success Engineer III (Advanced Support)","company":{"id":2083092,"name":"mPulse","domain":"mpulse.com","url":"https://alion.io/company/mpulse-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":118000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":173},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bitbucket","optional":false},{"name":"Datadog","optional":false},{"name":"ElasticSearch","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"Grafana","optional":false},{"name":"Java","optional":false},{"name":"Jira","optional":false},{"name":"Kibana","optional":false},{"name":"Kubernetes","optional":false},{"name":"MySQL","optional":false},{"name":"OpenSearch","optional":false},{"name":"Oracle","optional":false},{"name":"PagerDuty","optional":false},{"name":"PHP","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"Salesforce","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"TypeScript","optional":false},{"name":"Zendesk","optional":false},{"name":"HIPAA","optional":true}],"status":"live","first_seen_at":"2026-09-08T05:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-07T23:35:43Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"The Role:\nClient Success Engineer III (Advanced Support) role brings senior-level technical depth to the team. In addition to owning complex escalations and deep troubleshooting, these engineers drive continuous improvement in system reliability, develop operational workflows and scripts, and mentor junior engineers. Their presence is critical to managing the increased complexity introduced by the North and East transition.\n\nLocation: Fully remote\n\nDuties/Responsibilities: \nDiagnose and solve technical problems reported by customers or internal teams.\nCommunicate with customers via tickets, emails, and working session calls, guiding them through solutions and providing technical support.\nPerform deep technical troubleshooting to investigate the root cause of issues, document solutions, and create knowledge bases for future reference.\nMonitor systems for potential issues and proactively address them to prevent downtime\nCollaborate with engineering, product management, and customer success to identify solutions and implement improvements, escalate issues and track defect fix delivery\nDevelop and maintain accurate and comprehensive documentation, knowledge base articles, and training materials.\nProvide On call support in rotation with rest of the team members\nMentor junior engineers on the team.\nSkills/Abilities/Experience:\nStrong knowledge of and working experience with cloud-native architectures, database solutions, distributed systems and advanced programming concepts\nAbility to collaborate with and drive initiatives with a cross-functional teams\nProven expertise in designing and managing Product Support teams for HealthCare Technology Systems.\nStrong skills with advanced SQL and APIs\nHands-on experience supporting high-traffic Health Care Web Sites and Systems.\nStrong communication abilities to create client-facing responses.\nStrong problem-solving skills with a focus on deep technical troubleshooting and continuous improvements in system reliability\nAbility to manage multiple open issues and prioritize effectively\nProficiency in leveraging observability and monitoring tools for proactive system health management.\nSkilled in script development, escalation response, and operational workflows.\nStrong communication abilities to articulate complex technical concepts to diverse stakeholders.\nDemonstrated success implementing and optimizing Product Support Escalation and On Call Coverage\nMinimum Qualifications:\nBachelor's degree in computer science, Information Technology, Engineering, or a related field — or equivalent practical experience\n6-8 years' experience in technical client Support, technical product support\nHands-on experience with cloud platforms (AWS, Azure, or GCP)\n4-6 years' Experience with any of these database technologies, such as SQL, Elasticsearch, Open Search, PostgreSQL or Kibana, mongoDB, Oracle , mySQL\nExperience with web development technologies including Java, Pearl, PHP, Python, TypeScript, BitBucket, Git, SVN, React, Argo, K8S.\nWorking experience with monitoring tools (e.g., Datadog, Splunk, PagerDuty, Jira Service Manager, Grafana)\nFamiliarity with ticketing systems (e.g., Jira, Zendesk, Salesforce)\nNice to have: Familiarity with healthcare IT systems or HIPAA compliance is a plus\nNice to have: Familiarity with HL7/FHIR standards, TCP\nPhysical Requirements:\nAbility to stand and sit for extended periods.\nAbility to lift 10 lbs. weight.","description_format":"text","description_chars":3418,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Professional 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