{"id":3425306,"url":"https://alion.io/job/mpulse-director-of-operations","title":"Director of Operations","company":{"id":2083092,"name":"mPulse","domain":"mpulse.com","url":"https://alion.io/company/mpulse-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Management","role_family":"Management","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":125000,"max_usd":236000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":97},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Power BI","optional":false},{"name":"Scrum","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-28T05:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T09:01:50Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Summary:\nThe Director of Operations at mPulse Mobile will be instrumental in driving operational excellence and strategic alignment across the organization. This role involves collaborating with leadership to develop and manage strategic plans that align with company-wide goals and foster cross-functional collaboration. The Director will lead and support initiatives aimed at enhancing operational efficiency, customer retention, and organizational transformation. This individual will play a key role in optimizing business intelligence practices to support decision-making, refining commercial strategies, and managing whitespace and cross-sell opportunities to drive revenue growth.\n\nDuties/Responsibilities:\nCollaborate with leadership to support the development and management of strategic plans that align with company-wide goals, ensuring cross-functional alignment and effective communication of milestones.\nLead and support cross-functional projects to enhance operational efficiency and contribute to organizational transformation.\nFacilitate customer and business intelligence practices to improve organizational understanding and support decision-making through the alignment of processes, tools, and stakeholders.\nContribute to revenue growth by refining commercial strategies, managing whitespace and cross-sell initiatives, and ensuring alignment through regular reporting and communication with cross-functional leaders.\nEnhance the customer lifecycle by optimizing processes, journey mapping, and SOPs to improve retention and operational efficiency.\nSupport the development and execution of mPulse’s enablement strategy, ensuring process alignment, operational excellence, and consistent documentation across the organization.\nOptimize enterprise pricing strategies and profitability processes across product lines.\nDevelop the Strategy & Operations team, fostering a culture of innovation and strategic alignment with mPulse’s goals, while mentoring direct reports to ensure their success.\nMay assist in acquisition activities to ensure smooth transitions, align processes, and contribute to strategic synergies for successful acquisition integration.\n\nSkills/Abilities/Experience:\n7+ years of experience in strategic operations, business transformation, or management consulting\nStrong strategic planning and execution skills, with the ability to align cross-functional teams and set organizational goals\nProficiency in project management methodologies (e.g., Agile, Scrum) and tools for managing cross-functional projects\nExpertise in business intelligence and data analysis, including experience with BI tools such as Tableau or Power BI\nExcellent communication and stakeholder management skills, with the ability to present data and strategic plans effectively\nDemonstrated experience in revenue growth, commercial strategy, and sales optimization, including whitespace analysis and cross-sell initiatives\nStrong process optimization skills, including process mapping, development of SOPs, and implementing efficiency improvements\nKnowledge of pricing strategy and profitability analysis across multiple product lines\nAbility to lead and mentor teams, fostering a culture of innovation and aligning team goals with company objectives\nExperience in acquisition integration, including aligning processes and achieving strategic synergies\n\nMinimum Qualifications:\nBachelor’s degree in Business, Operations, Data Analytics, or a related field (or equivalent experience)\nStrong leadership skills, with a proven ability to manage and develop teams\nExcellent communication and interpersonal skills, including experience working with cross-functional teams\nExperience with strategic operations or management consulting roles\nFamiliarity with data analytics and business intelligence practices\n\nPhysical Requirements:\nAbility to stand and sit for extended period of time.\nAbility to lift 10 lbs. weight.","description_format":"text","description_chars":3923,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-10-28T22:15:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":21,"reasons":["conf:1","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/mpulse-director-of-operations","json_url":"https://alion.io/job/mpulse-director-of-operations.json","meta":{"generated_at":"2026-11-01T12:19:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18977,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2083092},"rest":"https://alion.io/mcp/rest/get_company?id=2083092"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmpulse-director-of-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmpulse-director-of-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmpulse-director-of-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mpulse-director-of-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmpulse-director-of-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3425306}},{"tool":"search_jobs","arguments":{"company":"mpulse.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3425306},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}