{"id":2394854,"url":"https://alion.io/job/mr-handyman-client-concierge-3","title":"Client Concierge","company":{"id":2217226,"name":"Mr. Handyman","domain":"mrhandyman.com","url":"https://alion.io/company/mrhandyman-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":87,"open_postings":90,"ghost_share":0,"stale_share":0.522,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Granger, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":52},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T20:16:35Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T10:58:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Do you live in the South Bend area?\nDo you have Answering Service or Dispatcher experience?\nDo your clients come first?\nIf you answered Yes to all 3 questions, then we may just have the spot for you!\nHere at Mr. Handyman and HM Remodeling, we’re looking to add a seasoned industry and service professional to our office team. You would be answering customer phone calls, assisting clients with booking jobs, scheduling and routing technicians.\nTo succeed in this role:\n- Be friendly and outgoing professional\n- Be highly organized and detailed orientated\n- Have previous construction/handyman experience\n- Be a self starter\n- Have computer experience with Microsoft Office\nMinimum requirements:\n- Live with in South Bend Area\n- 5+ years construction industry experience\n- Problem solving skills\n- Ability to mult-task\n- Professional communication skills and phone etiquette\nAre you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast-paced office environment.\nMr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.\nWhen you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.\nWhy You’ll Want to Join Our Team\nHere are just a few of the benefits you’ll receive when joining the Mr. Handyman team.\nCompetitive pay\nAdvancement and growth opportunities\nWork with a team of Service and Office Professionals that deliver an amazing customer experience every day \nThe pride that comes with applying your skills in a challenging and varied work environment\nThe opportunity to wow customers with a best-in-class customer experience and solutions\nFlexibility with hours so you can take care of life’s important events\nAnd so much more…\nYour Responsibilities as an Office Professional\nLead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals\nMaking Recommendations and Managing Expectations with Customers - You’ll communicate with customers to guide them through their projects and assist with managing their expectations. \nCreate Life-Long Customers - Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.\nHow We’ll Measure Performance\nHere are some of the ways that we’ll measure your performance in the role.\nQuality of Work - Our value comes from meeting and exceeding our customers expectations at every touch point \nCustomer Satisfaction - You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction. \n Efficiency - Doing the job well and doing the job in a timely manner are critical to success in this role.\n[What We Want From You\nCulture alignment\nRockstars only\nBought into the vision\nMeets our expectations, which are…]\nBenefits & Pay\nThe pay range for this position is $20 to $24 and is dependent on your experience.\nHoliday and Vacation pay\n401k investment opportunities\nStill with us? Great!\nRemember, we’re looking to hire only the best. If that’s you, APPLY TODAY!\nShould you meet the requirements for the position, our system will schedule you for an interview immediately.\nYou are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. 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