{"id":2318197,"url":"https://alion.io/job/mr-handyman-client-concierge-representative","title":"Client Concierge Representative","company":{"id":2217226,"name":"Mr. Handyman","domain":"mrhandyman.com","url":"https://alion.io/company/mrhandyman-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":87,"open_postings":90,"ghost_share":0,"stale_share":0.522,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":61},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-17T04:20:01Z","employer_posted_date":"2026-07-17","last_verified_at":"2026-10-13T15:37:58Z","board_verified":true,"closed_at":null,"days_open":88,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":88},"description":"Our very busy Team is looking for the right person!\nIf you are an outgoing, friendly office professional and\nwant to work in a fast-paced office environment, keep reading.\nOur Client Service Specialists are responsible for -\nScheduling and Lead Management- you will be responsible for\ncustomer communications while organizing work and managing schedules for our\nService Professionals\nManaging Expectations with Customers - You’ll guide\ncustomers through their projects and manage their expectations.\nCreate Life-Long Customers - You will follow the Mr.\nHandyman Way and consistently deliver a great experience that wows every\ncustomer\nPerformance in the role -\nQuality of Work - Our value comes from meeting and exceeding\nour customers expectations at every touch point\nCustomer Satisfaction - You will be responsible for\ndelivering an amazing customer experience and ensuring a high level of customer\nsatisfaction.\nEfficiency - Doing the job well and doing the job in a\ntimely manner are critical to success in this role.\nYou are -\nComfortable and pleasant on the phone\nAble to help solve our customers problems\nExcited to understand, believe in, and abide by the Mr.\nHandyman values\nA team player who is capable of working independently\nExcellent in customer communication\nHighly organized and a self-starter\nProficient with Microsoft Office.\n*Not required but a plus if you have experience with Service\nTitan Customer Management Program.\nJob Requirements\nThese are the minimum requirements to be considered for this\nposition.\nLive within commuting distance of our office in Scottsdale\nAir Park.\nHave professional communication and phone skills\nHave 3+ years of experience in an office setting\nAvailable Monday - Friday\nBenefits & Pay\nThe pay range for this position is $16.00 to $18.00 and is\ndependent on your experience.\nPaid holidays\nVacation time\nSick time\nIf you meet the requirements for the position, our system\nwill schedule you for an interview immediately.\nYou are\napplying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV\nLLC or any of its affiliates. If hired, the franchise owner will be your only\nemployer. Franchise owners are independent business owners who are solely\nresponsible for their own wage and benefit programs that can vary among\nfranchise owners. 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