{"id":1788155,"url":"https://alion.io/job/mr-handyman-customer-service-representative-2","title":"Customer Service Representative","company":{"id":2217226,"name":"Mr. Handyman","domain":"mrhandyman.com","url":"https://alion.io/company/mrhandyman-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"A","score":85,"open_postings":87,"ghost_share":0,"stale_share":0.586,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Layton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-20T04:19:04Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-20T14:19:46Z","board_verified":false,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":66},"description":"Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.\nWhy You’ll Want to Join Our Team at Mr. Handyman as a Inside Sales / Customer Service Representative\nHere are just a few of the benefits you’ll receive when joining the Mr. Handyman team.\nCompetitive pay $17 to $21 an hour - based on experience\nAdvancement and growth opportunities\nWork with a team of Service and Office Professionals that deliver an amazing customer experience every day \nThe pride that comes with applying your skills in a challenging and varied work environment\nThe opportunity to wow customers with a best-in-class customer experience and solutions\nFlexibility with hours so you can take care of life’s important events\nPaid Holiday's and vacation\nBonus Opportunities available\nYour Responsibilities as an Office Professional, Inside sales Customer Service Representative\nLead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals\nMaking Recommendations and Managing Expectations with Customers - You’ll communicate with customers to guide them through their projects and assist with managing their expectations. \nCreate Life-Long Customers - Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.\nTo Succeed in this Role\nBe able to Multi Task\nBe highly organized and detail oriented \nPossess excellent customer communication and independent work skills\nDeliver solutions\nPerform Inside Sales over phone\nBe a self-starter \nHave computer experience with Office and Excel \nJob Requirements\nThese are the minimum requirements to be considered for this position.\nLive within the area\nHave 2+ years of experience in an office setting\nSolving problems must come easily to you\nComplete a background check\nProfessional communication and phone skills\nRemember, we’re looking to hire only the best. If that’s you, APPLY TODAY!\nShould you meet the requirements for the position, our system will schedule you for an interview immediately.\nYou are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.","description_format":"text","description_chars":2710,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Hardware","Workwear & Uniforms"],"lifecycle":[{"event":"open","at":"2026-10-03T17:34:33Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.33,"p_room":0.28,"age_days":66,"expected_fill_days":33,"reasons":["conf:111","stale_co","win:tail","crowd:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/mr-handyman-customer-service-representative-2","json_url":"https://alion.io/job/mr-handyman-customer-service-representative-2.json","meta":{"generated_at":"2026-10-25T10:03:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14498,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2217226},"rest":"https://alion.io/mcp/rest/get_company?id=2217226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmr-handyman-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmr-handyman-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmr-handyman-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mr-handyman-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmr-handyman-customer-service-representative-2"}]}