{"id":1788157,"url":"https://alion.io/job/mr-handyman-customer-service-representative-3","title":"Customer Service Representative","company":{"id":2217226,"name":"Mr. Handyman","domain":"mrhandyman.com","url":"https://alion.io/company/mrhandyman-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"C","score":69,"open_postings":105,"ghost_share":0.514,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellevue, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-06-02T20:20:02Z","employer_posted_date":"2026-06-02","last_verified_at":"2026-10-20T14:19:46Z","board_verified":false,"closed_at":null,"days_open":152,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":152},"description":"Customer Service Representative - Community-Focused Home Services Company\nAbout Us\nWe’re a locally owned and community-minded home services company serving families and businesses across northern Utah. Our team is growing, and we’re dedicated to delivering outstanding customer experiences while building strong relationships in the neighborhoods we serve.\nThe Role\nWe’re seeking a high-energy, positive, and friendly Customer Service Representative (CSR) to be the first point of contact for our customers. This role is all about creating a welcoming experience, keeping schedules on track, and ensuring every interaction leaves a great impression. While most responsibilities are performed in our local office, there is an opportunity for a hybrid work schedule that combines some work-from-home flexibility with in-office collaboration.\nKey Responsibilities:\nCustomer Interaction: Answer incoming calls in a professional manner, providing assistance and information to customers.\nLead Conversion: Engage with customers to understand their needs, answer questions, and guide them on available services to close leads effectively.\nScheduling: Schedule appointments and coordinate with service technicians to ensure timely and efficient project completion.\nFollow-up: Confirm appointments, gather feedback, and address any concerns to ensure customer satisfaction.\nRecord Keeping: Maintain accurate records of customer interactions, appointments, and service requests in our database.\nTeam Collaboration: Work closely with team members to prioritize tasks and manage the workload efficiently.\nContinuous Improvement: Strive to improve customer satisfaction and retention through proactive communication and exceptional service.\nWhat We’re Looking For\n2+ years of customer service or office support experience (scheduling or home services background a plus)\nExcellent verbal and written communication skills with a naturally friendly, upbeat personality\nHighly organized, detail-oriented, and able to manage multiple priorities\nProficient in Microsoft Office; quick to learn new software/CRM tools\nA self-starter who takes initiative and wants to help the business grow\nLive near the Bellevue with ability to work in-office regularly (hybrid flexibility available)\nHigh school diploma required (college or advanced training a plus)\nAble to pass background and reference checks\nReady to Join Our Team?\nBecome a part of our dynamic customer service team and enjoy a supportive work environment where your contributions are valued. Apply now and take the first step towards a rewarding career with Mr. Handyman of Bellevue!\nBenefits:\nPaid time off","description_format":"text","description_chars":2643,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Hardware","Workwear & Uniforms"],"lifecycle":[{"event":"open","at":"2026-10-03T17:34:33Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":0.7,"p_active":0.147,"p_room":0.28,"age_days":152,"expected_fill_days":33,"reasons":["conf:303","stale_co","ghost","win:tail","crowd:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/mr-handyman-customer-service-representative-3","json_url":"https://alion.io/job/mr-handyman-customer-service-representative-3.json","meta":{"generated_at":"2026-11-02T12:52:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17549,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2217226},"rest":"https://alion.io/mcp/rest/get_company?id=2217226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmr-handyman-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmr-handyman-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmr-handyman-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mr-handyman-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmr-handyman-customer-service-representative-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1788157}},{"tool":"search_jobs","arguments":{"company":"mrhandyman.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1788157},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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