{"id":1754411,"url":"https://alion.io/job/mr-handyman-inside-sales-specialist","title":"Inside Sales Specialist","company":{"id":2217226,"name":"Mr. Handyman","domain":"mrhandyman.com","url":"https://alion.io/company/mrhandyman-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"C","score":69,"open_postings":105,"ghost_share":0.514,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Albuquerque, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-07T00:24:07Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-20T14:19:46Z","board_verified":false,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":56},"description":"Inside Sales Specialist\nAbout Mr. Handyman of North Albuquerque\nAre you a natural problem-solver who enjoys helping people, building relationships, and getting things done? Do you have the confidence to ask for the business-and the organizational skills to make sure the work actually happens?\nMr. Handyman of North Albuquerque is a locally owned franchise and part of the Neighborly family of home service brands. We provide reliable, high-quality repair, maintenance, and improvement services for residential and commercial clients.\nWe believe our customers deserve quality work and genuine respect-and our team deserves the same. We're building a company where people take pride in what they do, support one another, and have an opportunity to grow with the business.\nOur Culture\nRespect Is the Foundation\nWe treat our customers, their homes, and each other with compassion and dignity.\nFor customers, for their homes, for each other.\nQuality Is Non-Negotiable\nWe don't cut corners. We put our name on every job, and we mean it.\nEvery job. Every time.\nWe Show Up In Every Way\nWe show up on time, on our word, and for each other.\nOn time, on our word, for each other.\nOur People Are the Business\nWe invest in our people through training, mentorship, and opportunities to grow.\nWhen our team thrives, our customers feel it.\nRoots Run Deep\nWe're proud to serve our neighbors, our community, and our home here in New Mexico.\nWe serve our neighbors, our community, our home.\nThe Role\nWe're looking for an Inside Sales Specialist to become a key part of our front-end operations and customer experience.\nThis is primarily an inbound sales role. Most opportunities will come to you-you are not expected to spend your day cold-calling strangers. Your job is to understand what customers need, recommend the right solution, follow up when necessary, and turn qualified opportunities into booked, profitable work.\nYou'll also take ownership of the daily Service Professional schedule, keeping them booked with billable hours, coordinate communication between customers and our field team, and develop targeted relationships with commercial property managers, national service providers, and other strategic partners.\nIn short: you help turn opportunities into revenue and make sure the customer experience delivers on the promise we made.\nThis is a fast-paced, high-information role. You'll work across multiple screens and systems while managing calls, texts, emails, customer information, schedules, follow-up, and changing priorities. You must be able to learn and retain information, move quickly between tasks, stay organized, and make good decisions when things don't go exactly according to plan.\nWhat You'll Do\nInbound Sales & Customer Experience\nRespond to inbound calls, texts, emails, and customer inquiries.\nUnderstand customer needs and recommend appropriate services.\nConvert qualified opportunities into booked appointments and work.\nFollow up with customers who haven't yet scheduled.\nConfidently ask for the opportunity to earn the customer's business.\nBuild relationships that create repeat customers, referrals, and five-star experiences.\nSchedule & Operations\nOwn and optimize the daily schedule for our Service Professionals.\nCoordinate appointments, schedule changes, cancellations, and customer expectations.\nKeep the field team informed and productive.\nIdentify scheduling or operational problems and take action before they become bigger problems.\nMake sure important customer information and opportunities don't fall through the cracks.\nBusiness Development\nDevelop relationships with local commercial property managers, national service providers, and other strategic partners.\nConduct targeted outbound outreach and follow-up.\nBuild relationships that create recurring and referral-based opportunities.\nCRM & Communication\nMaintain accurate customer records, notes, schedules, and follow-up activities.\nKeep our CRM and scheduling systems organized and current.\nCoordinate information between customers, office staff, and Service Professionals.\nTrack opportunities from first contact through scheduling and follow-up.\nWhat Success Looks Like\nYou will know you're succeeding when:\nCustomers receive a fast, professional, helpful response.\nQualified leads turn into booked work.\nService Professionals have productive schedules.\nCustomers receive consistent follow-up.\nOpportunities don't get lost.\nCommercial relationships continue to develop.\nProblems are identified and addressed rather than passed along.\nYou understand what's happening in the business and take ownership of your part in making it better.\nWhat We're Looking For\n2+ years of experience in inside sales, customer service, dispatch, scheduling, account management, or a similar customer-facing role.\nStrong phone presence and excellent verbal and written communication skills.\nConfident, consultative sales approach.\nExcellent organizational skills and attention to detail.\nAbility to multitask effectively in a fast-paced environment.\nAbility to quickly learn, retain, and recall a significant amount of information.\nComfortable working across multiple screens, software platforms, and communication channels.\nComfortable making outbound calls and following up with customers and business partners.\nComfortable with measurable goals and accountability.\nCustomer-first mindset with a positive, professional attitude.\nAbility to work independently, solve problems, and make decisions.\nComfortable using computers, CRM systems, scheduling software, and other technology.\nAbility to complete a background check.\nThis Role Is For You If...\nYou like being busy. You enjoy solving problems. You can juggle several things at once with grace. You’re a proactive person that can operate independently.\nWhy Join Our Team?\n$18.00-$20.00/hour base pay, with realistic earning potential up to $22.00/hour through performance and milestone bonuses.\nRegular Monday-Friday daytime schedule.\nOccasional Saturday morning coverage each quarter.\nPaid holidays, one floating holiday, and paid time off.\nPrivate second-story office with amazing mountain views.\nStipend to personalize your private office.\nSupportive, team-oriented work environment.\nOpportunity to grow with a rapidly expanding local business.\nA role where your performance and ideas can have a visible impact on the company.\nHow to Apply\nPlease submit your resume outlining your relevant experience and tell us why you believe you'd be a great fit for this role.\nWe are an equal opportunity employer and encourage candidates from all backgrounds to apply. We hire the best people we can find and support them every step of the way.\nIf you love helping people, enjoy solving problems, thrive in a fast-paced environment, and are motivated by turning opportunities into results, we'd love to meet you.\nYou are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs, which may vary among franchise owners. 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