{"id":2050843,"url":"https://alion.io/job/mrbeast-principal-product-manager-cx-platform-integrity","title":"Principal Product Manager, CX & Platform Integrity","company":{"id":678220,"name":"MrBeast","domain":"mrbeastyoutube.com","url":"https://alion.io/company/mrbeastyoutube","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":20,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":101,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":235000,"max":300000,"currency":"USD","period":"year","gross":null,"usd_annual":300000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LLM Guardrails","optional":true}],"status":"live","first_seen_at":"2026-10-07T21:31:20Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-25T18:09:31Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About Us\nBeast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world. Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube. With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives. At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change. Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations.\nPrincipal Product Manager, CX & Platform Integrity \nReports to: Director of Product \nBeast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world. Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube. With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives. At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change. Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations.\nAbout the Role\nBeast Industries is building a new consumer app and we are hiring for a Principal Product Manager to set product direction for the internal tools that support and safeguard members: the consoles, queues, and automation our agents and investigators use every day.\nWhat you'll own:\nOwn the product roadmap and requirements for operations tooling: agent, analyst, investigator consoles, case management, moderation review queues, escalation routing, data access and deletion workflows, and reporting.\nOwn the requirements for the case management and enforcement tooling that integrity investigators use: one-click actions connected to the app backend (lock an account, force ID verification, hold a payout), bulk actions across linked accounts surfaced through a network view, restricted states for ambiguous cases (a member can still play but can't touch prizes or balances), and an audit log of who took each action and why.\nBuild the identity and enforcement tooling that keeps bad actors out: give investigators the signals to catch fraud, bots, cheaters, and banned users returning on alternate accounts, and own the challenge and verification UX members see when flagged.\nOwn the appeal path for age-band decisions: how decisions are appealed and overturned, including the console tooling an agent uses to change an age band after a successful appeal.\nPartner with legal and operations to define data standards for age and identity decisions: what we need to send to and receive from the external vendor on each decision (method used, result, appeal outcome) in order to operate our product safely and securely and in compliance with applicable regulations.\nMake build-vs-buy calls with Engineering and Operations leadership across the support platform, identity and consent vendors, case management and enforcement tooling, and moderation. \nPartner with Operations to define where automation acts and where a person reviews. Set the thresholds, fail-safe behavior, audit trail, and appeal path for each automated decision.\nWork with Product Policy and Legal to turn rules and regulation into requirements Engineering can build, keeping a clear line from each external rule to the shipped feature.\nEstablish the metrics that matter for customer support (e.g. deflection, resolution time, CSAT, appeal overturn rate) and platform integrity (e.g. fraudulent payout rate, time to detect, chargeback rate), and the data and dashboards needed to evaluate the customer experience.\nSequence the work with Engineering against launch, and say early when something won't fit.\nRun beta and launch readiness for these surfaces, including what support and operations need on day one.\nWhat you'll bring:\n10+ years in product management, with a record of leading large, ambiguous, cross-functional work from concept to measurable impact.\nExperience owning internal tools or platform products that operations teams rely on every day, and the habit of designing for those users.\nHands-on product experience with identity, age assurance, or consent flows in a consumer product, including how completion rates differ by method and market.\nWorking knowledge of children's privacy and safety rules. COPPA or comparable minor-safety experience is a strong plus, given who our members are.\nExperience getting a consumer app through app store review, ideally with features involving prizes, payments, or younger users.\nTrust and safety or support tooling experience: moderation workflows, case management, and enforcement systems.\nBuild-vs-buy judgment, including deep third-party integrations through APIs and webhooks.\nEnough technical fluency to read API documentation, scope an SDK integration, and partner with engineering on sequencing work.\nClear writing, including PRDs engineers build from, and the ability to explain tradeoffs to operations, policy, and legal.\nNice to have:\nApplied AI experience in support or safety: LLM-assisted triage and decision support, with evaluation and guardrails.\nExperience with vendors like Helpshift, Zendesk, Sierra, Decagon, Cinder, Arkose, Zentropi, Musubi, Sift or other CX, fraud, and safety vendors.\nExperience with age assurance or consent vendors such as k-ID and Persona.\nExperience with sweepstakes, contests, or gaming.\nExperience with live, real-time environments.\nLocation: Bay Area - Reporting To: Director of Product: $235k - $300k base + equity + benefits\nBenefits\nThe Perks, Why Work On the MrBeast Team\nWe are redefining what entertainment and storytelling look like at global scale. Every piece of content we publish reaches millions and influences culture in real time. This is your opportunity to lead the team that decides how those moments come to life across every screen.\nCompetitive Salary\nGenerous Medical (Blue Cross Blue Shield), Dental, Vision and company-paid Life Insurance \nCompany contributions to employee Health Savings Accounts (HSA) \n401k Plan with Safe Harbor company-matching\nFlexible vacation policy and paid company holidays\nCompany-provided technology package \nRelocation assistance where applicable, including travel and company-provided housing for the first 90 days","description_format":"text","description_chars":6985,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible vacation policy","Life insurance","Relocation assistance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Influencers","Content Creation"],"lifecycle":[{"event":"open","at":"2026-10-07T21:34:36Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":302500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":17,"expected_fill_days":101,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":300000,"is_top_pay":true},"html_url":"https://alion.io/job/mrbeast-principal-product-manager-cx-platform-integrity","json_url":"https://alion.io/job/mrbeast-principal-product-manager-cx-platform-integrity.json","meta":{"generated_at":"2026-10-25T19:36:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27834,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678220},"rest":"https://alion.io/mcp/rest/get_company?id=678220"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmrbeast-principal-product-manager-cx-platform-integrity"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmrbeast-principal-product-manager-cx-platform-integrity"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmrbeast-principal-product-manager-cx-platform-integrity"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mrbeast-principal-product-manager-cx-platform-integrity\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmrbeast-principal-product-manager-cx-platform-integrity"}]}