{"id":1311002,"url":"https://alion.io/job/mrc-global-sales-service-representative-4","title":"Sales & Service Representative","company":{"id":2454870,"name":"MRC Global","domain":"mrcglobal.com","url":"https://alion.io/company/mrcglobal-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Benicia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3570},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-19T03:25:02Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.\nJob Purpose\nThe Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.\nSalary Range\n$24.50 - $28.00, depending on position qualifications, job related skills and experience, education, certifications, and geographic location.\n\nBenefits\nComprehensive benefits packages that include health insurance, retirement plans, vacation purchase programs, and other employee assistance offerings.\n\nKey Duties & Responsibilities\nIndividual must be able to perform the essential duties with or without reasonable accommodation.\nRespond to customer requests for quotes by sourcing products from the Company's existing inventory or purchasing them externally.\n\nBuild quotes that simultaneously create value for the customer and profitability for MRC Global.\n\nIdentify and actively pursue sales opportunities to contribute to overall sales growth.\n\nAbility to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.\n\nUtilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.\n\nAdhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.\n\nVerify the on-time shipping/delivery status of pending inbound and outbound shipments.\n\nCommunicate status proactively with the customer and adjust product sourcing efforts if needed.\n\nProactively respond to customers’ needs and concerns with options by using a problem-solving approach.\n\nValidate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specifications.\n\nReference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes.\n\nConsult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.\n\nService next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.\n\nCommunicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.\n\nRequired Experience\nOne (1) or more years of experience in a dedicated customer-facing role, inside sales, and/or warehouse services.\n\nOR recent completion of post-secondary education including any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial or sales.\n\nMust have a current, valid driver’s license and an acceptable record at all times.\n\nSkills & Abilities\nCompetent in the use of computers and software applications.\n\nAbility to communicate and promote ideas and transfer detailed knowledge to others.\n\nAbility to effectively present information in one-on-one and small group situations.\n\nAttention to detail and work with a sense of urgency.\n\nWorking Conditions\nFrequent driving/traveling.\n\nAble to interact with others frequently.\n\nMost work is performed at a desk or in front of a computer.\n\nAble to sit/stand for long periods of time.\n\nFor additional position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.\n\nReasonable accommodation may be made to enable individuals to perform essential functions.\n\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.California Employee Data Collection 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