{"id":1241881,"url":"https://alion.io/job/mrdiy-customer-service-executive","title":"Customer Service Executive","company":{"id":2794988,"name":"MR D.I.Y.","domain":"mrdiy.com","url":"https://alion.io/company/mrdiy","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":95,"open_postings":33,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":126,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Seri Kembangan, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":20000,"period":"year","method":"role_country_seniority_unknown","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-24T07:42:37Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-20T00:42:55Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":25},"description":"Key Responsibilities:\nProvide professional and courteous customer service via:\nCareline (telephone)\n\nEnquiry (email)\n\nFacebook Inbox\n\nCustomer Feedback Survey (E-Form)\n\nLive Chat\n\nGoogle Review\n\nWhatsApp\n\nHandle customer complaints, feedback, compliments, enquiries, stock availability checks, and exchange/refund requests promptly and efficiently related to retail and online products.\n\nAccurately record and maintain comprehensive logs of customer queries, issues, and feedback using the Kapture system.\n\nTake ownership of customer issues, expediting resolution and following up until cases are closed; collaborate with internal teams as necessary.\n\nConsistently adhere to SOPs to ensure the Customer Service Department’s alignment with the company’s vision, mission, and objectives.\n\nTrack and provide timely updates on parcel and order status upon customer requests.\n\nCollaborate effectively with Store and Warehouse teams to ensure efficient order management and resolution of service issues.\n\nProvide store support by interacting and responding to customer service matters via Skype/Google Space.\n\nMaintain orderly workflow by prioritizing tasks based on urgency and importance.\n\nDemonstrate flexibility by undertaking ad-hoc tasks as required.\n\nActively contribute innovative ideas to enhance service quality and identify areas for improvement.\n\nFoster a positive and supportive customer service environment among colleagues, nurturing teamwork through encouragement and empowerment.\n\nExhibit strong product knowledge, skills, and a positive attitude while consistently delivering high-quality customer service.\n\nCompile, update, and organize tracking files daily; ensure timely and accurate report submissions.\n\nImmediately report, update, and escalate urgent, crisis, or critical matters to the Superior.\n\nEnsure all individual and team performances meet SLA, KPI, and CSAT targets.\n\nProvide support to team members as needed.\n\nRequirements:\nMinimum Degree in any field.\n\nExperience in customer service, call centre, retail, or related fields is an advantage.\n\nGood communication and interpersonal skills.\n\nGood customer service and problem-solving skills.\n\nAble to handle customer complaints, enquiries, and feedback professionally.\n\nAble to communicate through phone, email, live chat, social media, and messaging platforms.\n\nAble to work with Store, Warehouse, and other internal teams.\n\nGood in managing multiple tasks and prioritising work.\n\nDetail-oriented and able to maintain accurate records and reports.\n\nFamiliar with Microsoft Office and customer service systems is an advantage.\n\nAble to work in a fast-paced environment and meet SLA, KPI, and CSAT targets.\n\nPositive attitude, responsible, and a good team player.","description_format":"text","description_chars":2736,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T16:55:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":1,"age_days":24,"expected_fill_days":126,"reasons":["conf:3","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/mrdiy-customer-service-executive","json_url":"https://alion.io/job/mrdiy-customer-service-executive.json","meta":{"generated_at":"2026-10-20T05:26:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6098,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2794988},"rest":"https://alion.io/mcp/rest/get_company?id=2794988"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmrdiy-customer-service-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmrdiy-customer-service-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmrdiy-customer-service-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mrdiy-customer-service-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmrdiy-customer-service-executive"}]}