{"id":4089313,"url":"https://alion.io/job/mresult-service-delivery-project-manager","title":"Service Delivery & Project Manager","company":{"id":1261,"name":"MResult","domain":"mresult.com","url":"https://alion.io/company/mresult","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-11T19:36:00Z","employer_posted_date":null,"last_verified_at":"2026-11-11T19:36:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"We are looking for a hands-on Service Delivery and Project Manager to own the support and improvement of our client's General and Administrative application portfolio. You will run day-to-day service delivery for platforms such as Workday, UKG, iCertis and DocuSign, manage enhancement and upgrade projects, and act as the trusted point of contact for HR, Finance, Legal and Procurement stakeholders.\n\nResponsibilities: \nOwn end-to-end service delivery for the G and A application portfolio, ensuring stable, reliable operations and agreed service levels.\nManage incidents, service requests, problems and changes through ServiceNow, from intake and triage to resolution and closure.\nMonitor SLA performance, ticket ageing and backlog; take corrective action before issues escalate.\nCoordinate with vendors (Workday, UKG, iCertis, DocuSign and others) on escalations, defects, releases and roadmap items.\nLead enhancement, integration, upgrade and new-module projects across G and A systems, from requirements to go-live and hypercare.\nBuild project plans, track scope, timelines, budgets, risks and dependencies, and report status clearly to stakeholders.\nCoordinate cross-functional teams, including client IT, business owners, vendors and MResult delivery teams.\nEnsure changes follow the client's change management, access control and audit requirements, including SOX controls where applicable.\nAct as the primary point of contact for HR, Finance, Legal and Procurement stakeholders on application support and projects.\n\nRequirements: \nBachelor's degree in Computer Science, Information Systems, Business or a related field, or equivalent experience.\n8+ years of experience in IT service delivery, application support or project management.\nHands-on experience supporting at least two of: Workday, UKG (Pro/UltiPro), iCertis, DocuSign.\nStrong working experience with ServiceNow for incident, request, problem and change management.\nGood understanding of G and A business processes across HR, payroll, finance, legal and contract management.\nExperience in life sciences, biopharma or other regulated industries.\nFamiliarity with SOX controls, audit support and access reviews for G and A systems.\nExperience with integrations and middleware (for example, Workday Studio/EIBs, APIs, iPaaS tools).\nExposure to automation tools such as Power Automate or RPA, and to reporting tools such as Power BI.\nExperience working with onshore and offshore delivery teams.\n\nCandidates should hold one or more of the following: \nService management: ITIL 4 Foundation or higher (required).\nProject management: PMP, PRINCE2, CAPM or Certified ScrumMaster.\nServiceNow: ServiceNow Certified System Administrator (CSA) or ITSM Implementation Specialist.\nPlatform: Workday, UKG, DocuSign or iCertis certifications are a strong plus.\nSkills\nDocuSign, ITIL, ServiceNow, UKG, Workday, 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