{"id":4070732,"url":"https://alion.io/job/mri-software-cloud-operations-engineer-citrix","title":"Cloud Operations Engineer - Citrix","company":{"id":3740,"name":"MRI Software","domain":"mrisoftware.com","url":"https://alion.io/company/mrisoftware","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":19,"ghost_share":0,"stale_share":0.579,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-11T05:49:22Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Cloudflare","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-11T13:20:56Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T13:20:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description - Cloud Operations Engineer (Citirx)\nExperience: 5+ Years\nFunction: Cloud Operations / Infrastructure\nRole Overview\nWe are looking for a Cloud Operations Engineer III with strong hands-on experience in Microsoft Azure, Azure Virtual Desktop (AVD), Citrix, VMware, Palo Alto, Cloudflare, Networking, and Colocation/Data Center infrastructure. The role will provide L3 operational support, infrastructure administration, troubleshooting, monitoring, security remediation, and participation in cloud and infrastructure transformation initiatives.\nKey Responsibilities\nAzure & AVD: Administer and support Azure infrastructure, Azure VMs, VNets, NSGs, Load Balancer, Application Gateway, Azure Monitor, Azure Backup, Entra ID, RBAC, and Azure Virtual Desktop (AVD). Manage AVD host pools, session hosts, application groups, workspaces, FSLogix, scaling, user access, and performance troubleshooting.\nCitrix Administration: Provide end-to-end administration of Citrix Virtual Apps and Desktops (CVAD), including Delivery Controllers, StoreFront, Citrix Studio, Director, VDAs, Citrix Gateway, Machine Catalogs, Delivery Groups, policies, applications, and user sessions. Troubleshoot VDA registration, session launch, authentication, application delivery, profile, performance, and connectivity issues.\nCitrix - VMware & Colo: Support Citrix workloads hosted on VMware vSphere/ESXi and physical/virtual infrastructure in Colocation environments. Perform VM provisioning, resource management, patching, migration, capacity planning, and troubleshooting across the physical server → VMware → Windows → Citrix stack.\nNetworking: Strong knowledge of TCP/IP, DNS, DHCP, VLAN, routing, switching, NAT, VPN, load balancing, firewalls, and hybrid connectivity. Troubleshoot connectivity between Azure, Citrix, VMware, on-premises, and Colo environments.\nPalo Alto: Administer and troubleshoot Palo Alto firewalls, including security policies, NAT, VPN, routing, application connectivity, and firewall rules supporting cloud and Citrix environments.\nCloudflare: Support Cloudflare DNS, CDN, WAF, SSL/TLS, proxy, and traffic management. Troubleshoot DNS, certificate, routing, and web connectivity issues.\nColocation/Data Center: Support servers, VMware, network devices, storage, firewalls, and connectivity within Colocation/Data Center environments. Coordinate with Colo providers for hardware, remote hands, connectivity, power, maintenance, and infrastructure changes.\nOperations & Monitoring: Perform proactive monitoring, health checks, incident/problem management, P1/P2 troubleshooting, RCA, capacity management, and 24x7/on-call support as required. Experience with SolarWinds, Azure Monitor, Citrix Director, or similar monitoring platforms.\nSecurity & Lifecycle: Support vulnerability remediation, OS/Citrix/VMware patching, SSL certificate management, hardening, backup/DR, upgrades, and infrastructure lifecycle activities.\nAutomation & Documentation: Develop PowerShell/Python/Bash automation for operational tasks and maintain SOPs, runbooks, architecture documentation, and troubleshooting guides.\nCollaborate with Cloud, Network, Security, Application, VMware, Service Desk, and global infrastructure teams and provide technical mentoring to junior engineers.\nRequired Skills\n5+ years of experience in Cloud Operations, Infrastructure, Systems Engineering, or a similar role.\nStrong hands-on expertise in Microsoft Azure and Azure AVD.\nStrong Citrix CVAD administration and troubleshooting experience.\nStrong VMware vSphere, ESXi, and vCenter experience.\nStrong Palo Alto firewall and enterprise networking experience.\nHands-on Cloudflare administration experience.\nExperience supporting Colocation/Data Center infrastructure.\nStrong Windows Server, Active Directory, DNS, DHCP, TCP/IP, VPN, routing, and load-balancing knowledge.\nExperience with enterprise monitoring, ITIL processes, change management, incident management, and RCA.\nStrong troubleshooting, analytical, communication, and stakeholder-management skills.\nRelevant Azure, Citrix, VMware, Palo Alto, or networking certifications are an advantage.\nEducation\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant technical experience.\nAbout Us\nFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!\nOur people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.\nWe believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.\nAt MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.\nAmazing growth requires amazing employees. Are you up to the challenge?\nWe know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!\nMRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.\nWe believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!","description_format":"text","description_chars":6170,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","PropTech"],"lifecycle":[{"event":"open","at":"2026-11-11T13:20:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:1","win:early"],"computed_at":"2026-11-11T14:45:35Z"},"pay":null,"html_url":"https://alion.io/job/mri-software-cloud-operations-engineer-citrix","json_url":"https://alion.io/job/mri-software-cloud-operations-engineer-citrix.json","meta":{"generated_at":"2026-11-11T14:45:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27322,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3740},"rest":"https://alion.io/mcp/rest/get_company?id=3740"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmri-software-cloud-operations-engineer-citrix"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmri-software-cloud-operations-engineer-citrix"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmri-software-cloud-operations-engineer-citrix"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mri-software-cloud-operations-engineer-citrix\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmri-software-cloud-operations-engineer-citrix"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4070732}},{"tool":"search_jobs","arguments":{"company":"mrisoftware.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4070732},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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