{"id":3811642,"url":"https://alion.io/job/mri-software-noc-support-engineer-ii","title":"NOC Support Engineer II","company":{"id":3740,"name":"MRI Software","domain":"mrisoftware.com","url":"https://alion.io/company/mrisoftware","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":19,"ghost_share":0.053,"stale_share":0.526,"repost_share":0.053,"time_to_fill_p50_days":32,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"FortiGate","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Kaspersky","optional":false},{"name":"Microsoft Office","optional":false},{"name":"MS SQL","optional":false},{"name":"Nagios","optional":false},{"name":"New Relic","optional":false},{"name":"Sophos","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-05T14:49:10Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T14:25:06Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description:\nReporting to the Support Lead, you will need to provide L2 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved.\nThe day-to-day responsibilities will include:\nContinuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required.\nWork experience on Infrastructure monitoring tools like - Logic Monitor, Kaseya, Nagios and New Relic\nMonitor application performance from New Relic and act on alerts, resolve\nPrepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance\nResearch and identify solutions to software and hardware issues\nDiagnose and troubleshoot technical issues, including account setup and network configuration\nRestoring a failed IT Service as quickly as possible and update the client\nIncident Management based on ITIL process\nPrioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement\nEnsure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible\nChange Management and Release management process based on ITIL\nTrack computer system issues through to resolution, within agreed time limits and update the ticketing tool\nAsk customers targeted questions and deal with them through a series of communications and updates until the issue is get resolved.\nProvide prompt and accurate feedback to customers and update the client about the resolution\nRefer to internal databases, knowledgebase or external resources to provide accurate tech solutions without violating the SLA\nFollow up with clients to ensure their IT systems are fully functional after troubleshooting\nTechnologies:\nWindows Server Administration 2008R / 2012 / 2012R2 / 2016\nMicrosoft Office 365\nMicrosoft 2010 / 2013 / 2016\nBackup Technologies,\no Veeam Backup and Replication 9/ 9.5/\no Zerto backup Exchange\no Quest Rapid Recovery\nHypervisor - VMWare vSphere 6 / 6.5 / 6.7\nNetworking - Cisco, FortiGate, Meraki\nCloud Services - Azure, AWS, Forcepoint\nCitrix - XenApp, NetScaler, Provisioning Services\nITIL\nEnd point protection, Sophos and Kaspersky\nIT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya\nMicrosoft SQL Server / 2008/2014/2016\nADFS /DFS / IIS and Print Servers\nStorages and SAN Devices, Dell/ QNAP/ HP\nRemote Server Management - Kaseya, RDP, VNC\nActivities:\nDaily Server health check monitoring and update\nBackups Administration - Checking and troubleshooting of backup jobs\nActive Directory Account Administration (Account additions / changes)\nTechnical Information gathering for service delivery reporting\nhardware failures to third party vendors\nResponding to monitoring alerts and fix the issues\nTroubleshooting Escalating Windows Server related issues\nPrinter troubleshooting\nWindows server patching\nEmail Spam Management\nFirewall Administration\nOperation - NOC is 24*7*365 operation covering most of the MRI geographical regions, work 5 days in a week, 2 days week-off (not necessarily on Sat-Sun) and work on public holidays for which comp off will be provided.\nBenefits:\n· Ability to learn leading technical / industry standards and technologies\n· Annual performance-related bonus\n· 6x Flexi Time offs: knock 2.5 hours off your day on any day\n· Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!\nIf you're ready for your next adventure in software development and want to join a dynamic and growing team, apply now! At MRI Software India, we believe in having fun while getting the job done and we're committed to providing our employees with an enjoyable and challenging work environment.\nAbout Us\nFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!\nOur people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.\nWe believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.\nAt MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.\nAmazing growth requires amazing employees. Are you up to the challenge?\nWe know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!\nMRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.\nWe believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!","description_format":"text","description_chars":5695,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","PropTech"],"lifecycle":[{"event":"open","at":"2026-11-05T14:49:10Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":32,"reasons":["conf:9","stale_co","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/mri-software-noc-support-engineer-ii","json_url":"https://alion.io/job/mri-software-noc-support-engineer-ii.json","meta":{"generated_at":"2026-11-08T00:11:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":447,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3740},"rest":"https://alion.io/mcp/rest/get_company?id=3740"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmri-software-noc-support-engineer-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmri-software-noc-support-engineer-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmri-software-noc-support-engineer-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mri-software-noc-support-engineer-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmri-software-noc-support-engineer-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3811642}},{"tool":"search_jobs","arguments":{"company":"mrisoftware.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3811642},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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