# NOC Support Engineer II

Description: Reporting to the Support Lead, you will need to provide L2 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved. The day-to-day responsibilities will include: Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required. Work experience on Infrastructure monitoring tools like - Logic Monitor, Kaseya, Nagios and New Relic Monitor application performance from New Relic and act on alerts, resolve Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Restoring a failed IT Service as quickly as possible and update the client Incident Management based on ITIL process Prioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible C

- **Id**: 3811642
- **Url**: <https://alion.io/job/mri-software-noc-support-engineer-ii>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Bengaluru, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T14:49:10Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-08T02:24:34Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 5695
- **Description truncated**: no
- **Benefits**: Equity
- **Relocation offered**: no
- **Industries**: Property Management, PropTech

## Company

- **Id**: 3740
- **Name**: MRI Software
- **Domain**: mrisoftware.com
- **Url**: <https://alion.io/company/mrisoftware>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 83
- **Open postings**: 19
- **Ghost share**: 0.053
- **Stale share**: 0.526
- **Repost share**: 0.053
- **Time to fill p50 days**: 32
- **Computed at**: 2026-11-08T05:47:12Z

## Technologies

- **Active Directory** — Optional: no
- **AWS** — Optional: no
- **Azure** — Optional: no
- **FortiGate** — Optional: no
- **Incident Management** — Optional: no
- **ITIL** — Optional: no
- **Kaspersky** — Optional: no
- **Microsoft Office** — Optional: no
- **MS SQL** — Optional: no
- **Nagios** — Optional: no
- **New Relic** — Optional: no
- **Sophos** — Optional: no
- **VMWare** — Optional: no
- **Windows Server** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 2

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-05T14:49:10Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 32
- **Reasons**: conf:3, stale_co, velocity, win:early
- **Computed at**: 2026-11-08T05:47:12Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.