{"id":3530582,"url":"https://alion.io/job/mri-software-product-trainer-application-support","title":"Product Trainer (Application Support)","company":{"id":3740,"name":"MRI Software","domain":"mrisoftware.com","url":"https://alion.io/company/mrisoftware","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":17,"ghost_share":0.059,"stale_share":0.529,"repost_share":0.059,"time_to_fill_p50_days":32,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Education","role_family":"Education","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines","Baguio, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":18000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1113},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-30T15:54:26Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T19:19:53Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Product Trainer (Application Software)will provide internal support to the training manager and onboarding department. Assist with the onboarding of new clients by preparing and coordinating training agendas and conducting training sessions. Delivering a seamless onboarding training experience for our clients. The role also supports clients by troubleshooting application issues, assisting with CRM workflows, SQL-related queries, and API integrations, while collaborating with internal teams to resolve technical concerns. This role will ensure that clients are trained smoothly and efficiently, in turn creating advocates of MRI residential products.\nResponsibilities:\nCoordinates and conducts all admin and sales onboarding training in conjunction with the client\nExperience providing technical product support, SQL and API integrations, managing support cases through resolution while ensuring timely client communication.\n\nMaintains accurate case records, customer communications, and troubleshooting documentation using CRM and case management systems.\n\nExperienced in customer onboarding support, knowledge transfer, user guidance, and creation of support documentation and training materials.\nExternal consultant booking and Face to Face training when required.\nAdhere to the administrative process to ensure the scheduling, allocation, and sequence of training sessions are captured and committed to in a timely and accurate manner.\nMaintaining training records and monitoring expiring/expired training hours.\nProvide high-level administrative support to the Training Manager and preparation of the team’s monthly report.\nResponds to client requests for information and related services.\nPrepare all training agendas in readiness for client training.\nFirst point of contact for all onboarding training.\nUnderstanding the onboarding process to cover when staff are on leave\nJob Requirements:\nMinimum 1+ years experience in the Real Estate industry (If you an EA for a Sales Agent, Junior Assistant Property Manager, Receptionist at a RE Agency this role might be for you)\nExperience delivering client training, onboarding, customer support, or software application support.\n\nPrevious experience using a real estate CRM is an advantage (Box+Dice, Vault, Agent Box)\nBasic understanding of SQL, APIs, or software integrations is advantageous.\n\nEffective communication both written and oral\nHigh degree of problem-solving skills and time management skills\nTeam player with the ability to collaborate effectively with internal stakeholders and cross-functional teams.\nAbility to conduct face-to-face and virtual training sessions confidently and professionally.\nEmpathy to understand each client that you are training, their needs, and the way they need to be trained\nBenefits:\nCareer growth opportunities in a diverse and supportive work environment.\nCompetitive Salary Package\nPrime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)\nHybrid Working Arrangement (2 days WFH)\nHMO coverage with free dependent upon hire.\nFree 24/7 access to our office gyms (Ortigas and Makati)\nTotal of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)\nPlus, additional benefits\nAbout Us\nFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!\nOur people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.\nWe believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.\nAt MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.\nAmazing growth requires amazing employees. Are you up to the challenge?\nWe know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!\nMRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.\nWe believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!","description_format":"text","description_chars":5134,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Equity","Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","PropTech"],"lifecycle":[{"event":"open","at":"2026-10-30T15:54:26Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":32,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/mri-software-product-trainer-application-support","json_url":"https://alion.io/job/mri-software-product-trainer-application-support.json","meta":{"generated_at":"2026-11-04T00:24:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":534,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3740},"rest":"https://alion.io/mcp/rest/get_company?id=3740"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmri-software-product-trainer-application-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmri-software-product-trainer-application-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmri-software-product-trainer-application-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mri-software-product-trainer-application-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmri-software-product-trainer-application-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3530582}},{"tool":"search_jobs","arguments":{"company":"mrisoftware.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3530582},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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