{"id":488333,"url":"https://alion.io/job/mri-software-saas-implementation-consultant-na-hours","title":"SaaS Implementation Consultant (NA Hours)","company":{"id":3740,"name":"MRI Software","domain":"mrisoftware.com","url":"https://alion.io/company/mrisoftware","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":19,"ghost_share":0.053,"stale_share":0.526,"repost_share":0.053,"time_to_fill_p50_days":32,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":599},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Smartsheet","optional":true}],"status":"live","first_seen_at":"2026-08-12T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T02:26:19Z","board_verified":true,"closed_at":null,"days_open":89,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":88},"description":"The SaaS Implementation Consultant is responsible for managing the end-to-end client implementation process from contract execution through successful onboarding, integration, and go-live. This role serves as the primary point of contact throughout implementation, ensuring seamless project execution, effective communication, accurate documentation, and exceptional client experience.\nThe consultant collaborates closely with internal teams and external stakeholders to coordinate project activities, perform integration testing, troubleshoot issues, and drive successful adoption of RentPayment solutions.\nSuccess in this role requires strong project management, communication, problem-solving, and client relationship skills, along with the ability to manage multiple projects in a fast-paced environment.\nPlease note, this position is required to work in accordance with U.S. hours (EST) 8:30am-5:00pm (EST) as well as observing U.S. Public Holidays.\nWe understand the need to provide a flexible working environment partnered with team collaboration andsocialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.\n Key Responsibilities\nManage the full implementation lifecycle from contract signing through client onboarding and production readiness.\n\nServe as the primary client contact throughout the implementation process, providing regular updates and guidance.\n\nDevelop, maintain, and execute project plans to ensure implementations are completed accurately and on schedule.\n\nLead implementation kickoff meetings and actively drive project milestones to completion.\n\nPartner with Sales and other internal stakeholders to gather project requirements and understand client objectives.\n\nCollaborate with cross-functional teams to ensure successful implementation outcomes.\n\nTrack and document all project activities, timelines, decisions, risks, and client\n\ncommunications.\n\nEstablish and manage client expectations regarding implementation scope, timelines, and deliverables.\n\nEnsure the highest level of customer satisfaction through proactive communication and issue resolution.\n\nPrepare and deliver client presentations, project status updates, and implementation documentation.\n\nConfigure, test, and support integrations between multiple software platforms and systems.\n\nAct as a Subject Matter Expert (SME) on implementation processes, products, and best practices.\n\nConduct product training sessions, including payment processing and check scanning workflows.\n\nTroubleshoot implementation challenges and manage escalations through resolution.\n\nDevelop a strong understanding of MRI products and their integration with RentPayment solutions.\n\nIdentify opportunities for process improvement and support the adoption of new procedures and technologies.\n\nMaintain flexibility in a changing environment and adapt to evolving business needs.\n\nParticipate in special projects and perform additional duties as assigned.\n\nPreferred Qualifications\nAdvanced proficiency in Microsoft Excel and PowerPoint.\n\nExperience using Smartsheet or similar project management tools.\n\nStrong working knowledge of Microsoft Office Suite applications.\n\nExperience presenting to and collaborating with multiple levels of management.\n\nBackground in customer support, client success, or account management.\n\nExperience in managing client relationships and implementation projects.\n\nKnowledge of API integrations and system connectivity concepts.\n\nPrior experience with payment processing platforms.\n\nExperience with real estate, property management, or financial technology software solutions.\n\n Required Skills & Qualifications\nExcellent verbal, written, and presentation communication skills.\n\nStrong analytical, critical thinking, and problem-solving abilities.\n\nProven ability to manage multiple priorities and projects simultaneously.\n\nStrong organizational skills with attention to detail.\n\nAbility to work collaboratively in a cross-functional team environment.\n\nEffective planning, prioritization, and time management skills.\n\nWorking knowledge of FinCEN and Know Your Customer (KYC) regulations.\n\nExperience within payments, financial services, SaaS, or related industries.\n\nMinimum of 3 years of relevant professional experience.\n\nBachelor's degree preferred.\n\nEquivalent combination of education, training, and experience will be considered.\n\nWe’re obsessed with making this the best job you’ve ever had!\nWe want our teams to love working here, so we’ve created some incredible perks for you to enjoy:\nWe want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group\n\nHave confidence in your health with our offered Medical Aid Scheme.\n\nInvest in our competitive Personal Pension plan and help set you up for your future.\n\nBig on family? So are we! Here at MRI Software werecognisethat your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).\n\nEnjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of \"Flex Time Off\" to be used whenever and however you choose!\n\nFurther your professional development with our Tuition Reimbursement Schemes\n\nEnjoy the flexibility of working from anywhere in the world for two weeks out of the year!\n\nAbout Us\nFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!\nOur people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.\nWe believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.\nAt MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.\nAmazing growth requires amazing employees. Are you up to the challenge?\nWe know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!\nMRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.\nWe believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!","description_format":"text","description_chars":7646,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Equity","Flexible schedule","Hybrid work","Parental leave","Professional development"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","PropTech"],"lifecycle":[{"event":"open","at":"2026-09-06T21:02:49Z"},{"event":"close","at":"2026-09-30T20:52:24Z"},{"event":"reopen","at":"2026-11-06T15:17:32Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.378,"p_room":0.28,"age_days":89,"expected_fill_days":32,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/mri-software-saas-implementation-consultant-na-hours","json_url":"https://alion.io/job/mri-software-saas-implementation-consultant-na-hours.json","meta":{"generated_at":"2026-11-09T06:38:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3074,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3740},"rest":"https://alion.io/mcp/rest/get_company?id=3740"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmri-software-saas-implementation-consultant-na-hours"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmri-software-saas-implementation-consultant-na-hours"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmri-software-saas-implementation-consultant-na-hours"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mri-software-saas-implementation-consultant-na-hours\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmri-software-saas-implementation-consultant-na-hours"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":488333}},{"tool":"search_jobs","arguments":{"company":"mrisoftware.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":488333},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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