# Sr Manager, Client Support

MRI Software is a leading provider of innovative software solutions for the Global Real Estate industry. We are currently seeking a Sr. Manager, Client Support to join our team! This individual will manage a team of managers that oversee Software Support Analysts who are responsible for responding to and resolving customer inquiries involving MRI Software modules. Management of the team will include measuring the performance of these teams against established benchmarks, ensuring all client interactions are handled in an efficient and quality focused manner, and providing coaching and feedback to improve Analyst performance. Senior Managers may also participate in the development of strategic initiatives and will be accountable for the tactical implementation of those initiatives within their teams. Responsibilities: Manage the performance of teams against all established Client Support benchmarks and metrics Taking ownership of case escalations, including all client and internal communication Participates in recruiting process as hiring manager, interviewing candidates and participating in the decision-making process Conduct regularly scheduled team and one-on-one meetings with

- **Id**: 1138297
- **Url**: <https://alion.io/job/mri-software-sr-manager-client-support>
- **Role**: Operations
- **Role family**: Operations
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Manila, Philippines
- **Countries**: PH
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-09-23T09:16:49Z
- **Employer posted date**: 2026-09-23
- **Last verified at**: 2026-11-09T22:38:29Z
- **Board verified**: yes
- **Days open**: 47
- **Description format**: text
- **Description chars**: 5837
- **Description truncated**: no
- **Benefits**: Annual leave, Equity, Growth opportunities, Hybrid work
- **Relocation offered**: no
- **Industries**: Real Estate, Property Management, PropTech

## Company

- **Id**: 3740
- **Name**: MRI Software
- **Domain**: mrisoftware.com
- **Url**: <https://alion.io/company/mrisoftware>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 83
- **Open postings**: 19
- **Ghost share**: 0.053
- **Stale share**: 0.526
- **Repost share**: 0.053
- **Time to fill p50 days**: 32
- **Computed at**: 2026-11-09T06:03:00Z

## Technologies

- **Freshdesk** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 47

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Hiring locations

- **Philippines** — Iso: PH; Kind: country

## Lifecycle

- Event: open; At: 2026-09-23T09:16:49Z

## Liveness

- **Score**: 31
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.564
- **P room**: 0.55
- **Age days**: 46
- **Expected fill days**: 32
- **Reasons**: conf:3, stale_co, velocity, win:tail
- **Computed at**: 2026-11-09T06:03:00Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.