{"id":488352,"url":"https://alion.io/job/mri-software-support-manager-saas-property-technology","title":"Support Manager (SaaS - Property Technology)","company":{"id":3740,"name":"MRI Software","domain":"mrisoftware.com","url":"https://alion.io/company/mrisoftware","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":11,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-30T00:00:00Z","employer_posted_date":"2026-06-30","last_verified_at":"2026-10-09T21:55:21Z","board_verified":true,"closed_at":null,"days_open":102,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":100},"description":"MRI Software is a leading provider of innovative software solutions for the Global Real Estate industry. We are currently seeking a Manager, Client Support to join our team!\nThis individual will manage a team of Software Support Analysts who are responsible for responding to and resolving customer inquiries involving MRI Software modules. Management of the team will include measuring the performance of Analysts against established benchmarks, ensuring all client interactions are handled in an efficient and quality focused manner, and providing coaching and feedback to improve Analyst performance.\nClient Support Managers may also participate in the development of strategic initiatives and will be accountable for the tactical implementation of those initiatives within their teams.\nEssential Functions:\nManage the performance of team against all established Client Support benchmarks and metrics\n\nParticipate in the escalation process including working with clients and other MRI departments to resolve client cases\n\nConduct regularly scheduled team and one-on-one meetings with your direct reports to address analyst issues, provide updates regarding performance, and give direction regarding company and department policies and procedures\n\nDevelop and implement tactical plans for achieving strategic initiatives\n\nPerform monthly case quality audits of direct reports\n\nEvaluate and provide mid-year and end of year performance reviews for direct reports\n\nAssist in implementing training plans for direct reports and identify areas for analyst development\n\nPerforms other duties and responsibilities as assigned\n\nKnowledge, Skills, Abilities:\nExcellent interpersonal and professional communication skills, both verbal and written\n\nStrong time management and organizational skills\n\nProven ability to lead a team to achieve operational goals\n\nExcellent analytical, problem solving, leadership, and coaching skills\n\nAbility to work as a member of a team and cross-functionally\n\nTraining & Experience:\nPrevious supervisory or management experience required\n\nCustomer service experience preferred\n\nInbound support center experience preferred\n\nBenefits\nCareer growth opportunities in a diverse and supportive work environment.\n\nCompetitive Salary Package\n\nPrime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)\n\nHybrid Working Arrangement (2 days WFH)\n\nHMO coverage with free dependent upon hire.\n\nFree 24/7 access to our office gyms (Ortigas and Makati)\n\nTotal of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)\n\nPlus, additional benefits.\n\nAbout Us\nFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!\nOur people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.\nWe believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.\nAt MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.\nAmazing growth requires amazing employees. Are you up to the challenge?\nWe know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!\nMRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.\nWe believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!","description_format":"text","description_chars":4512,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Equity","Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","PropTech","Real Estate","Property Management"],"lifecycle":[{"event":"open","at":"2026-09-06T21:02:49Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.135,"p_room":0.28,"age_days":101,"expected_fill_days":28,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/mri-software-support-manager-saas-property-technology","json_url":"https://alion.io/job/mri-software-support-manager-saas-property-technology.json","meta":{"generated_at":"2026-10-10T01:34:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2813,"day_limit":5000,"remaining_today":2187,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3740},"rest":"https://alion.io/mcp/rest/get_company?id=3740"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmri-software-support-manager-saas-property-technology"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmri-software-support-manager-saas-property-technology"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmri-software-support-manager-saas-property-technology"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mri-software-support-manager-saas-property-technology\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmri-software-support-manager-saas-property-technology"}]}