{"id":109033,"url":"https://alion.io/job/mrisoftware-application-support-analyst","title":"Application Support Analyst","company":{"id":3740,"name":"MRI Software","domain":"mrisoftware.com","url":"https://alion.io/company/mrisoftware","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":12,"ghost_share":0,"stale_share":0.583,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-12T00:00:00Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-10-12T03:18:25Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"As a Support Analyst at MRI Software, you will provide application support for our SaaS platforms, assisting clients across system configuration, data integrity, and business workflows including financial and operational processes. This role is suited to someone who can work independently, take ownership of issues end-to-end, and deliver a high standard of client-facing support. You will work across core platform functionality as well as integrated third-party solutions, ensuring a seamless client experience within MRI Software’s open and connected ecosystem. You will act as a key point of contact for customers, bridging the gap between business users, technical systems, and internal teams, helping clients maximise the value of MRI Software solutions.\nKey Responsibilities\nProvide support across multiple channels (phone, portal, email, chat) in line with SLA targets\nTroubleshoot issues across:\nCore application workflows and configuration\n\nFinancial modules (e.g. GL, AP, AR, reporting, reconciliations) (if required)\n\nData integrity, reporting, and system behaviour\n\nInvestigate and resolve issues relating to integrated systems and third-party platforms\nManage and prioritise support tickets independently with strong attention to detail\nCommunicate clearly with clients, providing timely updates and resolution ownership\nCollaborate with Product, Engineering, and other internal teams when required\nContribute to knowledge base articles and continuous improvement initiatives\nWhat Success Looks Like\nOwnership of support cases end-to-end with clear and well-documented updates\nStrong troubleshooting capability across system, data, and workflow issues\nClear, professional communication with both technical and non-technical users\nAbility to resolve most issues independently, escalating with appropriate context\nConsistent delivery against SLAs and customer satisfaction expectations\nKey Requirements Essential\nExperience in B2B SaaS product support (email, chat, on-call)\nClient-facing experience with strong communication skills\nDemonstrated troubleshooting and problem-solving capability\nBasic SQL or data analysis experience for investigation purposes (if required)\nExperience working with ticketing systems (e.g. ServiceNow, Jira, Zendesk)\nExposure to system integrations, interfaces, or multi-system environments\nDesirable\nExperience supporting property management or industry-specific software\nUnderstanding of integrations, APIs, or middleware concepts\nExperience in cloud/SaaS environments\nExposure to data analysis, reporting, or workflow troubleshooting\nWorking Environment\nMay include rostered hours to support customers across different time zones\nCollaborative, fast-paced support environment with cross-functional interaction\nBenefits\nCareer growth opportunities in a diverse and supportive work environment.\n\nCompetitive Salary Package\n\nPrime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)\n\nHybrid Working Arrangement (2 days WFH)\n\nHMO coverage with free dependent uponhire\n\nFree 24/7 access to our office gyms (Ortigas and Makati)\n\nTotal of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)\n\nPlusadditional benefits\n\nAbout Us\nFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!\nOur people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.\nWe believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.\nAt MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.\nAmazing growth requires amazing employees. Are you up to the challenge?\nWe know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!\nMRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.\nWe believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!","description_format":"text","description_chars":5116,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Equity","Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property Management","PropTech"],"lifecycle":[{"event":"open","at":"2026-08-12T00:00:00Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.253,"p_room":0.35,"age_days":59,"expected_fill_days":28,"reasons":["conf:3","stale_co","velocity","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/mrisoftware-application-support-analyst","json_url":"https://alion.io/job/mrisoftware-application-support-analyst.json","meta":{"generated_at":"2026-10-12T06:19:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10181,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3740},"rest":"https://alion.io/mcp/rest/get_company?id=3740"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmrisoftware-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmrisoftware-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmrisoftware-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mrisoftware-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmrisoftware-application-support-analyst"}]}