{"id":4106467,"url":"https://alion.io/job/mro-requester-patient-advocate","title":"Requester Patient Advocate","company":{"id":721308,"name":"MRO","domain":"mrocorp.com","url":"https://alion.io/company/mrocorp","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pikeville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-11-11T22:39:55Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T22:39:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nROLE: \nThe Requester Advocate will report to the Director of Operations with the primary responsibility of managing incoming calls from customers and clients, listening to callers’ needs, and providing information and solutions to questions and concerns.\nResponsibilities\nTASKS AND RESPONSIBILITIES:\nReceive and manage high volumes of calls from customers and clients.\nManages customer/client concerns and questions regarding status of requests, invoice/fee issues, request remediation, etc. Ensures that calls are answered promptly and courteously within prescribed standards and metrics.\nMaintains and ensures positive relationships with clients (hospitals) and ROI requestors (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor’s offices, and others).\nUtilize communication guides when handling specific topics.\nUnderstand MRO Clinics workflows, processes, and policies, and be able to effectively communicate these to callers in an easy to comprehend manner.\nAccurately log all actions and details regarding calls within the MRO Clinics CarePortal in accordance with MRO Clincs policies.\nMaintains a positive/professional relationship between MRO Clinics and customer/client.\nEffectively work across department lines to manage difficult and complex problems related to callers’ questions/concerns, and transfer and/or escalate as needed.\nProvides backup support to other groups in the Account Services department, and performs other general administrative duties.\nMeet qualitative and quantitative targets set for the department.\nDirectly reports to the Director of Operations.\nQualifications\nSKILLS|EXPERIENCE: \nExceptional communication and customer service skills.\nKnowledge in HIPAA and other regulatory requirements regarding ROI (Release of Information)\nAbility to define problems, collect data, establish facts and draw conclusions.\nDemonstrate a positive attitude and be able to interact well with customers and other team members.\nConfidentiality and discretion are required.\nSound understanding of computer systems, networks, phone systems, etc.\nAbility to work effectively individually and/or part of a team.\nAbility to work across departmental lines.\nAbility to effectively present information and respond to questions from the Director of Accounting.\nAbility to perform multifaceted projects in conjunction with day-to-day activities.\nThe flexibility to adapt to frequent changes in the industry and organization.\nTotal CompensationBase pay is one element of the total compensation package. Eligible employees may also receive an annual cash bonus and have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.\nSalary Range It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.\n\nApplicant Privacy Notice\nPay Range\nUSD $16.00 - USD $19.00 /Hr.","description_format":"text","description_chars":3069,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-11-11T22:39:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:2","win:early"],"computed_at":"2026-11-12T01:04:35Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/mro-requester-patient-advocate","json_url":"https://alion.io/job/mro-requester-patient-advocate.json","meta":{"generated_at":"2026-11-12T01:04:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2511,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":721308},"rest":"https://alion.io/mcp/rest/get_company?id=721308"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmro-requester-patient-advocate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmro-requester-patient-advocate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmro-requester-patient-advocate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mro-requester-patient-advocate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmro-requester-patient-advocate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4106467}},{"tool":"search_jobs","arguments":{"company":"mrocorp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4106467},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}