# Requester Patient Advocate

Overview ROLE: The Requester Advocate will report to the Director of Operations with the primary responsibility of managing incoming calls from customers and clients, listening to callers’ needs, and providing information and solutions to questions and concerns. Responsibilities TASKS AND RESPONSIBILITIES: Receive and manage high volumes of calls from customers and clients. Manages customer/client concerns and questions regarding status of requests, invoice/fee issues, request remediation, etc. Ensures that calls are answered promptly and courteously within prescribed standards and metrics. Maintains and ensures positive relationships with clients (hospitals) and ROI requestors (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor’s offices, and others). Utilize communication guides when handling specific topics. Understand MRO Clinics workflows, processes, and policies, and be able to effectively communicate these to callers in an easy to comprehend manner. Accurately log all actions and details regarding calls within the MRO Clinics CarePortal in accordance with MRO Clincs policies. Maintains a positive/professional relations

- **Id**: 4106467
- **Url**: <https://alion.io/job/mro-requester-patient-advocate>
- **Role**: Legal
- **Role family**: Legal
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Pikeville, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-11T22:39:55Z
- **Employer posted date**: 2026-11-11
- **Last verified at**: 2026-11-11T22:39:55Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 3069
- **Description truncated**: no
- **Benefits**: Equity, Life insurance
- **Relocation offered**: no
- **Industries**: Revenue Cycle & Medical Billing, Health Data & Interoperability

## Company

- **Id**: 721308
- **Name**: MRO
- **Domain**: mrocorp.com
- **Url**: <https://alion.io/company/mrocorp>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: iCIMS

### Truth index

- **Grade**: A
- **Score**: 100
- **Open postings**: 3
- **Ghost share**: 0
- **Stale share**: 0
- **Repost share**: 0
- **Time to fill p50 days**: 17
- **Computed at**: 2026-11-11T05:49:22Z

## Salary

- **Min**: 16
- **Max**: 19
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 38000

## Technologies

- **HIPAA** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-11T22:39:55Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 18
- **Reasons**: conf:2, win:early
- **Computed at**: 2026-11-12T01:06:05Z

## Pay

- **Stated usd annual**: 38000
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.