{"id":1470035,"url":"https://alion.io/job/mro-roi-account-manager","title":"ROI Account Manager","company":{"id":721308,"name":"MRO","domain":"mrocorp.com","url":"https://alion.io/company/mrocorp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-09-29T15:48:10Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-09T01:20:23Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Overview\nThe ROI Account Manager is responsible for providing timely management of medical records requests for assigned healthcare facilities while providing world class customer service to customers and clients. The ROI Account Manager reports to their team lead.\nResponsibilities\nAct as a main contact for communicating and collaborating with assigned accounts\nReviewing and verifying medical record requests for validity and compliance with HIPANHITECH/etc.\nVerifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.\nConfirming request information and requesting additional documentation from patients/requesters to process pending medical record requests.\nPulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulation\nFollowing and performing workflows specific to assigned accounts\nProviding and logging detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/procedures\nUpdating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.\nProviding world-class customer service to patients and clients while ensuring patient privacy.\nHandling high call volumes while maintaining a high level of service and professionalism.\nMaintaining all established production/quality goals, while managing assigned accounts within MediCopy's established turn-around time.\nReports to the Director of Operations as necessary. \nQualifications\nThorough and detail-oriented\nProfessional demeanor\nCustomer oriented disposition\nDemonstrate a positive attitude, and be able to interact well with employees\nDemonstrate excellent communication skills\nProven consistent dependability and attendance\nConfidentiality and discretion is required\nAbility to conduct and interpret HIPAA and Privacy Guidelines\nSolid organizational skills, including multitasking and time-management\nThe flexibility to adapt to frequent changes in the industry and office\nHigh School Diploma/GED required.\nTotal CompensationBase pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.\nSalary RangeIt is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.\nApplicant Privacy Notice\nPay Range\nUSD $18.00 - USD $20.00 /Hr.","description_format":"text","description_chars":2750,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-09-29T15:48:10Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.691,"p_room":0.788,"age_days":8,"expected_fill_days":11,"reasons":["conf:1","velocity","win:late"],"computed_at":"2026-10-08T05:49:30Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/mro-roi-account-manager","json_url":"https://alion.io/job/mro-roi-account-manager.json","meta":{"generated_at":"2026-10-09T03:53:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3126,"day_limit":5000,"remaining_today":1874,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":721308},"rest":"https://alion.io/mcp/rest/get_company?id=721308"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmro-roi-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmro-roi-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmro-roi-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mro-roi-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmro-roi-account-manager"}]}