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Salary
$32k – $44k per year
Location
Remote (United States)
Seniority
Junior · 1+ year exp

Confirmed on the employer's own hiring board on Oct 17, 2026. First seen by Alion on Oct 3, 2026.

Overview
Company
Impact
Profile match

MRO

MRO is a healthcare technology and services company headquartered in Norristown, Pennsylvania that manages clinical data exchange for hospitals, physician groups and health plans, including release of information, clinical data abstraction, registry management and revenue integrity. Founded in 2002, it has absorbed Q-Centrix and Vyne Medical into its platform, and many of its staff work on site at client facilities across the United States. Openings include ROI medical records specialists and supervisors, health information management managers, clinical data specialists, information security, AI platform architecture and client operations roles.

Overview

The ROI Specialist is responsible for providing support for a specified client for the Release of Information (ROI) requests for patient medical record requests*

This is a fully remote position.

Responsibilities

  • Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
  • Answer phone calls concerning various ROI issues.
  • If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
  • If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
  • Logs medical record requests into ROI On-Line database.
  • Scans medical records into ROI On-Line database.
  • Complies with site facility policies and regulations.
  • At specified sites, responsible for handling and recording cash payments for requests.
  • Other duties as assigned.
  • Qualifications

    • Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
    • Demonstrates the ability to work independently and meet production goals established by MRO.
    • Strong verbal communication skills; demonstrated success responding to customer inquiries.
    • Demonstrates success working in an environment that requires attention to detail.
    • Proven track record of dependability.
    • High School Diploma/GED required.
    • Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.Knowledge of medical terminology is a plus.
    • Knowledge of HIPAA regulations is preferred.

    *This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

    MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

    Total CompensationBase pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

    Salary RangeIt is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

    Applicant Privacy Notice

    Pay Range

    USD $16.00 - USD $22.00 /Hr.
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