{"id":2731402,"url":"https://alion.io/job/mro-supervisor-indexing-operations","title":"Supervisor, Indexing Operations","company":{"id":721308,"name":"MRO","domain":"mrocorp.com","url":"https://alion.io/company/mrocorp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":48000,"max":69000,"currency":"USD","period":"year","gross":null,"usd_annual":69000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-16T18:04:54Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-24T05:30:25Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Overview\nDirectly manages the onshore team of Indexing Quality Specialists who review and correct software-suggested indexing fields. Provides operational oversight for both onshore and GCC indexing operations, ensuring consistent quality, productivity, service-level performance, and client outcomes across the service line. Responsible for day-to-day performance management, coaching, and scheduling of the onshore team while maintaining oversight of GCC performance and partnering with GCC leadership to drive accountability and continuous improvement.\nServes as the primary operational liaison between the client and delivery teams, communicating performance results, operational updates, risks, and improvement opportunities.\nSuccess in this role depends on leading by example, maintaining a positive and accountable team environment, and holding the onshore team to quality standards that support client satisfaction.\nResponsibilities\nManage daily performance, attendance, and productivity of onshore Indexing Quality Specialists. \nMonitor queue volume and throughput; escalate capacity issues to the Business Line Manager. \nPartner with the QA Lead on quality calibration and individual coaching plans. \nConduct 1:1s, performance reviews, and coaching or corrective action as needed. \nProvide operational oversight of GCC indexing performance, including quality, productivity, service levels, and adherence to established workflows. \nReview GCC performance metrics and trends, identify areas for improvement, and drive accountability through established governance and escalation processes. \nCoordinate with GCC leadership on staffing, workflow management, escalation handling, training, and shift coverage needs. \nReport performance and quality metrics to the Business Line Manager. \nServe as the primary client-facing operational contact for indexing services, participating in client discussions, status reviews, performance reporting, and issue resolution activities. \nPrepare and communicate service-line performance metrics, quality results, operational risks, and improvement initiatives to internal leadership and clients. \nOwn operational follow-up and action planning related to client feedback, escalations, and service-level commitments. \nMonitor end-to-end indexing performance across all delivery teams and recommend process improvements to increase quality, efficiency, and client satisfaction. \nSupport service-line growth initiatives, operational readiness activities, and implementation of new client requirements as needed. \nLead by example and foster a positive, accountable team environment that supports consistent quality for the client. \nPerform other duties as assigned. \nQualifications\nHigh School Diploma or equivalent required\n\nCollege degree with preferred concentration on statistical, accounting, or similar disciplines.\n\nPrior experience supervising hourly/production staff, ideally in a QA or document review environment.\n\nComfortable with metrics-driven performance management - this is a must.\n\nExperience partnering with or overseeing remote or distributed teams preferred.\n\nFamiliarity with HIPAA/PHI handling expectations.\n\nExperience managing vendor, offshore, or global delivery operations preferred.\n\nExperience in client-facing operations, account support, or service delivery leadership preferred.\n\nStrong analytical and reporting skills with the ability to interpret operational performance metrics and develop action plans.\n\nDemonstrated ability to influence cross-functional teams and partners without direct authority.\n\nExperience performing or leading indexing, document classification, document review, data validation, medical record review, or other production-based quality review functions required.\n\nDemonstrated understanding of indexing workflows, quality controls, productivity management, exception handling, and accuracy standards.\n\n*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.\nMRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.\nTotal CompensationBase pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.\nSalary RangeIt is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.\nApplicant Privacy Notice\nPay Range\nUSD $48,000.00 - USD $69,000.00 /Yr.","description_format":"text","description_chars":4907,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-16T18:04:54Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.703,"p_room":0.945,"age_days":7,"expected_fill_days":11,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":69000,"is_top_pay":false},"html_url":"https://alion.io/job/mro-supervisor-indexing-operations","json_url":"https://alion.io/job/mro-supervisor-indexing-operations.json","meta":{"generated_at":"2026-10-24T06:08:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8844,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":721308},"rest":"https://alion.io/mcp/rest/get_company?id=721308"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmro-supervisor-indexing-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmro-supervisor-indexing-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmro-supervisor-indexing-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mro-supervisor-indexing-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmro-supervisor-indexing-operations"}]}