{"id":1980029,"url":"https://alion.io/job/mro-supervisor-user-support","title":"Supervisor, User Support","company":{"id":721308,"name":"MRO","domain":"mrocorp.com","url":"https://alion.io/company/mrocorp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norristown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":93000,"period":"year","method":"role_country_seniority_unknown","sample_n":1627},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T22:55:44Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-11T18:12:32Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Overview\nThe User Support Supervisor is responsible for ensuring user satisfaction through timely reactive and proactive issue resolution methods while consistently exceeding service standards and metrics. Assist in providing user workflow oversight & intervention and technical expertise with an emphasis on quality assurance. Exceed users’ expectations in a professional and courteous manner via effective building of professional rapport and credibility. Responsible for providing internal and external support and training related to ROI functionality and standard operating procedures. The User Support Supervisor functions as a peer knowledge and support resource to the User Support team and role models performance and behavioral standards. Additionally, the User Support Supervisor provides project support to management as needed.*\nResponsibilities\nLead by example; exhibit a positive and supportive attitude with a commitment to teamwork. \nPromote, support and drive a dynamic teamwork environment that fosters positive morale, unity, cohesiveness, effective communication and service excellence. \nEnsure prescribed training practices are effectively deployed and utilized. \nMonitor, process, and manage workflow issues via phone, email, and MRO’s ‘Action List.’ \nEnsure actions are addressed accurately and in a timely manner. \nProvide resolution to escalated calls transferred from Requester Services. \nAssist Director to appraise employee performance, perform corrective action, and to perform employee counseling as necessary. \nAct as go-to resource and liaison for Requester Services team by bridging knowledge and communication gaps via procedural support and proactive outreach. \nPartner with internal interdependencies. Provide assistance, support and/or training to other internal MRO teams. \nMaintain a broad understanding of entire ROI process related to both internal MRO procedures and external facility processes. \nApply strong knowledge of HIPAA regulations and ongoing statutory updates. \nInterface with multi-level facility contacts regarding escalated issues. Answer questions, resolve problems and recommend corrective actions to address user issues. \nIdentify and communicate potential workflow concerns and trends affecting facilities. \nAnswer questions and recommend corrective actions to address user issues in an expeditious manner. \nEffectively interact with Disclosure Integrity team regarding rate, invoicing and assigning issues. \nPerform other duties as assigned by management. \nQualifications\nCollege degree preferred or equivalent combination of schooling and experience. \nHighly motivated, take-charge positive attitude. Ability to multitask, think strategically and appropriately prioritize workload. \nAbility to make independent decisions and apply critical thinking based on practical knowledge and business acumen. Strong and proven problem-solving skills. \nSelf-motivated and able to work independently as well as collaboratively. \nExperience retrieving, compiling, analyzing and interpreting information from multiple databases. \nDependable, strong organizational skills, excellent written and verbal communication skills and attention to detail. \nAbility to effectively interact with fellow employees and build strong user relationships. \nProficient computer skills and knowledge of Microsoft Office. \n*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.\nTotal CompensationBase pay is one element of the total compensation package. Eligible employees may also receive an annual cash bonus and have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.\nSalary Range It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.\n\nApplicant Privacy Notice","description_format":"text","description_chars":4030,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-06T22:55:44Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.865,"p_room":1,"age_days":3,"expected_fill_days":11,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/mro-supervisor-user-support","json_url":"https://alion.io/job/mro-supervisor-user-support.json","meta":{"generated_at":"2026-10-11T21:47:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10955,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":721308},"rest":"https://alion.io/mcp/rest/get_company?id=721308"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmro-supervisor-user-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmro-supervisor-user-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmro-supervisor-user-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mro-supervisor-user-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmro-supervisor-user-support"}]}