{"id":959354,"url":"https://alion.io/job/mrocorp-associate-manager-roi","title":"Associate Manager, ROI","company":{"id":721308,"name":"MRO","domain":"mrocorp.com","url":"https://alion.io/company/mrocorp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Norristown, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":53000,"max":72000,"currency":"USD","period":"year","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-16T08:21:01Z","employer_posted_date":"2026-09-19","last_verified_at":"2026-11-06T07:52:48Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Overview\nSupervise and maintain standard operating procedures for Remote Solutions ROI team. Primary responsibilities include: ensuring consistent excellent quality and productivity standards within the team, with a focus on metrics management, staff skill building, training, coaching and mentoring to ensure client satisfaction and continuous improvement. A keen ability to lead by example, build a positive work environment and motivate employees to reach aggressive performance goals is a must.\nResponsibilities\nAssess and appraise employee performance and productivity. Complete corrective action and employee counseling as necessary. \nDevelop and oversee employee training programs.\nSupervise daily workflows and make appropriate resource adjustments as required.\nConduct scheduled team meetings as applicable. Assist with coordination of quarterly one on one meetings with staff.\nProduce departmental performance reporting and procedural documentation for Management where needed.\nMonitor client specific turn around times and other deadlines.\nMonitor quality of responses to client facilities by MRO staff.\nClient interface:Interface with multi-level client contacts regarding escalated issues.\nPartner with internal interdependencies.\nAnswer questions, resolve problems and recommend corrective actions to address client issues.\n\nProvide support and management oversight of Remote Solutions Team:\nEnsure quality and productivity standards are being upheld.\nMonitor production and turnaround data via system generated reporting.\nQualifications\nBachelor’s degree or equivalent combination of college and experience.\nHighly self-motivated, professional, take-charge attitude.\nProficiency with Microsoft Office.\nExperience with phone groups or customer service environments.\nProven track record of progressive leadership experience and success.\nAbility to motivate, inspire, mentor and coach others while maintaining a high-performing team within a positive, supportive work environment.\nExperience and comfort level with metrics management.\nAbility to think strategically and develop logical and creative solutions to challenging problems.\nDependable, strong organizational skills, excellent written and verbal communication skills and an attention to detail.\nAbility to interact with all levels of employees and leadership. \nExperience with training, presentations and running meetings is beneficial.\nOther related duties as assigned by management.\nTotal CompensationBase pay is one element of the total compensation package. Eligible employees may also receive an annual cash bonus and have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.\nSalary Range It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.\n\nApplicant Privacy Notice\nPay Range\nUSD $53,000.00 - USD $72,000.00 /Yr.","description_format":"text","description_chars":3037,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-09-16T08:21:01Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.284,"p_room":0.28,"age_days":50,"expected_fill_days":14,"reasons":["conf:2","velocity","win:tail","crowd:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":72000,"is_top_pay":false},"html_url":"https://alion.io/job/mrocorp-associate-manager-roi","json_url":"https://alion.io/job/mrocorp-associate-manager-roi.json","meta":{"generated_at":"2026-11-06T09:07:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16496,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":721308},"rest":"https://alion.io/mcp/rest/get_company?id=721308"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmrocorp-associate-manager-roi"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmrocorp-associate-manager-roi"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmrocorp-associate-manager-roi"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mrocorp-associate-manager-roi\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmrocorp-associate-manager-roi"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":959354}},{"tool":"search_jobs","arguments":{"company":"mrocorp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":959354},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}