{"id":1024668,"url":"https://alion.io/job/mrsool-site-reliability-engineer-ii-2","title":"Site Reliability Engineer II","company":{"id":48969,"name":"Mrsool","domain":"mrsool.co","url":"https://alion.io/company/mrsool","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":32000,"period":"year","method":"role_seniority_country_cell","sample_n":34},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Chef","optional":false},{"name":"Configuration Management","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"Go","optional":false},{"name":"Grafana","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"Nagios","optional":false},{"name":"Prometheus","optional":false},{"name":"Puppet","optional":false},{"name":"Python","optional":false},{"name":"Ruby","optional":false},{"name":"SRE","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-09-18T10:02:58Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-11-08T16:23:27Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Who Are We\nStep into the world of Mrsool where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.\nWhat sets Mrsool apart is its commitment to providing an unmatched \"order anything from anywhere\" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery no matter how far or remote the location may be.\nBut don’t just take our word for it Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence.\nWhether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.\nThe Job in a Nutshell\nWe are seeking an experienced Site Reliability Engineer (SRE) to join our team. As an SRE, you will play a critical role in ensuring the stability and reliability of our platform, as well as supporting our development teams in creating and deploying new features. This position offers an opportunity to make a significant impact and contribute to the growth and success of our organization by enhancing our infrastructure and optimizing our processes.\nWhat You Will Do\nCollaborate with development teams to design and implement scalable Infrastructure.\nCollaborate with development teams to design and implement automated deployment and testing pipelines.\nDevelop and maintain monitoring and alerting systems to proactively identify and address issues.\nTroubleshoot and escalate production incidents to minimize downtime and improve system reliability.\nContinuously improve our infrastructure and processes to optimize scalability and efficiency.\nParticipate and take ownership for on-call rotations as needed to ensure 24/7 support for our application.\nPerform routine maintenance and upgrades as needed to keep our systems up to date.\nContribute to ongoing efforts to improve our security posture and compliance with industry standards.\nCommunicate complex technical concepts clearly and concisely to both technical and non-technical stakeholders in order to make the right decision.\nMentor and coach junior engineers, fostering their professional growth and enabling them to deliver high-quality work.\nStay up-to-date with the latest advancements and trends in site reliability engineering and share knowledge and insights with the team.\nIdentify opportunities for organizational enhancements and propose alternatives to optimize team structures and execution.\nRequirements\nWhat Are We Looking For\nBachelor’s degree in Computer Engineering, Computer Science, or related field.\n5+ years of experience in a similar role, preferably with experience in a high-traffic, high-availability environment.\nProficiency in at least one programming language (Python, Ruby, Java, Go, etc.).\nStrong understanding of cloud infrastructure and related technologies (AWS, GCP, Azure, Kubernetes, Docker, etc.)\nExcellent troubleshooting and problem-solving skills.\nExperience with one or more automation and configuration management tools (Chef, Ansible, Puppet, Terraform, etc.).\nFamiliarity with monitoring and alerting tools (Prometheus, Grafana, Nagios, etc.)\nStrong communication and interpersonal skills, enabling effective collaboration with cross-functional teams.\nAbility to navigate ambiguity, set clear expectations, and thrive in a fast-paced, dynamic environment.\nA strong grasp of computer science fundamentals when it comes to dealing with distributed systems and networks.\nWho Will Excel\nExperience or familiarity with running, tuning, and optimizing databases and queries.\nPrior experience in a leadership or senior-level role within site reliability engineering.\nFamiliarity with other backend technologies and frameworks.\nExperience in driving technical decisions and implementing positive organizational changes.\nThis role at Mrsool offers an exciting opportunity to be part of a dynamic and innovative team, where you can contribute to delivering an unparalleled user experience and ensuring the reliability of a leading delivery platform in the MENA region.\nBenefits\nWhat We Offer You\nInclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and offers remote environments.\nCompetitive Compensation: Our compensation packages are highly competitive and include potential share options for certain roles.\nPersonal Growth and Development: We are committed to your personal and professional growth, providing regular training and an annual learning stipend to help you advance your career in a dynamic environment.\nAutonomy and Mentorship: You'll enjoy a high degree of autonomy in your role, supported by mentorship and ambitious goals that pave the way for both your success and the company's 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