Index Client Service Associate

Your Team Responsibilities

MSCI Global Index Client Service is the primary point of contact for clients and users of MSCI Index products and serves as the key link to MSCI's Global Research and Index operations. The team members are responsible for directly responding to a wide variety of methodology, usage, interpretational and technical questions on MSCI benchmark products.

The MSCI Index Client Service team is composed of experienced financial professionals that provide first tier support for our institutional, dominantly financial institutional clients around the world. Globally the Index Client Service group is present in the following locations: San Francisco, Monterrey, New York, London, Budapest, Mumbai, Shanghai and Manila

Your Key Responsibilities

• Gain a deep understanding of MSCI index construction methodologies This includes remaining up to date with ongoing enhancements as well as new products as necessary.
• Able to master MSCI Index tools, applications and an usage of MSCI data
• Directly assist global clients via phone and email by answering detailed questions on our products and methodology, including

• Index construction, rebalancing and corporate event methodologies for our standard and customized indexes
• Providing trainings on the usage of our products, tools and applications
• Assisting clients with the ongoing usage of our products, data requests
• Working with internal departments to ensure all clients requests/inquiries are managed appropriately
• Conduct service reviews with clients on a regular basis

• Act as a liaison and source of feedback directly to Sales, Research, Product Management, Finance and Product Delivery groups.
• Ensuring current clients are aware of important changes and developments to the MSCI indexes
• Taking ownership of various initiatives that are aiming to improve the client experience and the efficiency of our processes
• Perform any other tasks as assigned by line manager

Your skills and experience that will help you excel

• Strong Numerate bachelor’s degree in Economics or Finance
• 3-5 years experience in client relationship management
• CFA is a plus
• Fluency in English, another European language is an advantage
• Excellent communication and presentation skills with the ability to clearly communicate complicated concepts or methodologies verbally and in writing to a wide variety of audiences
• Good understanding of capital markets and investment products and keen interest in understanding the latest developments in the financial markets
• Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

• At MSCI we are passionate about what we do, and we are inspired by our vision - to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

• MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

• MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email [email protected] and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

• MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

• We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com