{"id":3265788,"url":"https://alion.io/job/msci-sustainability-climate-client-services-specialist","title":"Sustainability & Climate Client Services Specialist","company":{"id":174545,"name":"MSCI","domain":"msci.com","url":"https://alion.io/company/msci","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":35000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-26T09:09:09Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-05T23:52:18Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Your Team Responsibilities\nAbout MSCI: For more than 40 years, MSCI’s research-based indexes and analytics have helped the world’s leading investors build and manage better portfolios. Clients rely on our offerings for deeper insights into the drivers of performance and risk in their portfolios, broad asset class coverage and innovative research. Our line of products and services includes indexes, analytical models, data, real estate benchmarks and ESG research. MSCI serves 98 of the top 100 largest money managers, according to the most recent P&I ranking. For more information, visit us at www.msci.com.\nPosition overview: MSCI Inc. is seeking to expand its Sustainablity & Climate Client Service team. MSCI ESG Research is a leading provider of Sustainability & Climate research to institutional investors globally. Successful candidates will have a financial background, client service experience, and exhibit an interest for this business. They should have proven abilities to develop strong working relationships with external clients learn MSCI ESG Research products and guide clients to better use those products. Our clients span some of the world's largest pension funds and asset managers. Managing the relationships for a portfolio of clients exposes the analysts to a wide range of institution types and ensures a challenging role with daily client interactions. To succeed in the role, analysts must learn about ESG products and issues, about their client's line of business and investment process, and then bring that knowledge together to provide insight and best practices to those client organizations. Client Service Associate must be adaptable, eager problem solvers, and able to lead cross-organization teams. Great communications skills are a must as they represent MSCI to all levels of client management\nYour Key Responsibilities\nFirst point of contact for general queries directed to client services by phone, email or online case management \nOwnership and management of client enquiry and issue resolution processes for specific case types using salesforce \nSupporting Client Coverage teams across EMEA to increase efficiency and enhance the client experience via best practice \nThe successful candidate will work closely with Solutions Specialists, Sales and their Client Service colleagues across EMEA \nAchieve an appropriate understanding of MSCI ESG Research Solutions \nBecome proficient at resolving MSCI ESG Research client questions and issues for specific case types by leveraging AI tools\nLiaise with other MSCI departments to ensure all clients’ requests/inquiries are managed appropriately \nMaintain accurate records in Salesforce of client contact details and conversations, including cases, and emails \nLiaise with service delivery teams to optimize client experience \nWork on projects associated with product testing and liaise with cross-functional teams across regions \nYour skills and experience that will help you excel\n6-7 years of work experience in Client Service function or Sustainability/Climate would be preferred \nBachelor’s degree required, MBA or Master’s Degree preferred \nStrong interest in Sustainability & Climate and how these factors impact the investment process \nMust be attentive to detail with a willingness to learn and grow per the business goals \nMust have an appreciation for diverse cultural norms and styles \nPrior knowledge of MSCI products and experience of a client facing role (preferred) \nAbout MSCI\nWhat we offer you\nTransparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.\nFlexible working arrangements, advanced technology, and collaborative workspaces.\nA culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.\nA global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.\nGlobal Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.\nMulti-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.\nWe actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.\nAt MSCI we are passionate about what we do, and we are inspired by our vision - to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.\nMSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.\nMSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email  and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.\nTo all recruitment agencies\nMSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.\nNote on recruitment scams\nWe are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com","description_format":"text","description_chars":6907,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Financial Services","Wealth Management & Financial Advisors","Credit Bureaus & Rating Agencies"],"lifecycle":[{"event":"open","at":"2026-10-26T09:09:09Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.844,"p_room":0.788,"age_days":9,"expected_fill_days":11,"reasons":["conf:2","velocity","win:late"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/msci-sustainability-climate-client-services-specialist","json_url":"https://alion.io/job/msci-sustainability-climate-client-services-specialist.json","meta":{"generated_at":"2026-11-06T02:17:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3742,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174545},"rest":"https://alion.io/mcp/rest/get_company?id=174545"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmsci-sustainability-climate-client-services-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmsci-sustainability-climate-client-services-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmsci-sustainability-climate-client-services-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/msci-sustainability-climate-client-services-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmsci-sustainability-climate-client-services-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3265788}},{"tool":"search_jobs","arguments":{"company":"msci.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3265788},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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