{"id":2205819,"url":"https://alion.io/job/msg-global-it-support-engineer","title":"IT Support Engineer","company":{"id":1969886,"name":"msg global","domain":"msg-global.com","url":"https://alion.io/company/msg-global","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Windows","optional":false},{"name":"Hyper-V","optional":true},{"name":"VMWare","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-10-09T21:12:08Z","employer_posted_date":null,"last_verified_at":"2026-10-09T21:12:08Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"What You Will Do\n\nServe as the first point of contact for users seeking technical assistance via phone, email, or ticketing systems.\n\nPerform remote troubleshooting using appropriate diagnostic techniques and effective questioning.\n\nIdentify and implement the most appropriate solution based on the reported issue and available information.\n\nGuide users through troubleshooting and problem-resolution processes.\n\nEscalate unresolved or complex issues to the appropriate support teams.\n\nProvide accurate information regarding IT products, services, procedures, and policies.\n\nLog and document incidents, service requests, troubleshooting activities, and resolutions in the ticketing system.\n\nFollow up with users on open requests and ensure tickets are updated and resolved within agreed service levels\n\nCommunicate user feedback and suggestions to relevant internal teams.\n\nIdentify opportunities for process improvement and contribute to IT service enhancement initiatives.\n\nPerform imaging and installation of corporate laptop devices.\n\nSupport the deployment, configuration, and replacement of corporate IT equipment.\n\nAssist with maintaining IT asset records and ensuring devices are prepared according to corporate standards.\n\nWhat Skillsets You Should Have\n\nStrong communication, interpersonal, and time-management skills.\n\nHands-on experience in desktop support and end-user troubleshooting.\n\nProven experience in a Helpdesk Engineer, IT Support, Desktop Support, or similar role.\n\nGood working knowledge of Windows, macOS, and common IT peripherals.\n\nAbility to work under pressure and prioritize tasks based on business impact and urgency.\n\nStrong analytical, troubleshooting, and problem-solving abilities.\n\nEagerness to learn new technologies and continuously expand technical skills.\n\nAbility to work independently as well as collaboratively within a global IT support environment.\n\nFamiliarity with ITIL principles and ticketing tools is an added advantage.\n\nDiploma, B.Tech., B.E., B.Sc. in Computer Science, Electronics, Telecommunications, or a related field\n\nBCA or equivalent qualification\n\nNice to have\n\nExperience with firewalls, IP phones, NAS, and SAN technologies.\n\nExposure to IT security, backup solutions, and disaster recovery environments.\n\nBasic understanding of Windows Server administration.\n\nExposure to virtualization technologies such as VMware and Hyper-V.\n\nFamiliarity with cloud services and modern workplace technologies.\n\nExperience with device imaging, deployment, and endpoint management tools.\n\nWhat We Offer\n\nAn encouraging, challenging work environment and opportunities for working.\nOpportunities for domain learning, career growth and international exposure.\nCompetitive compensation packages including incentive payment and private medical insurance\n\nBenefits\n\nHealth Insurance: We provide hospitalization and non-hospitalization benefits like annual medical screening and mental health assistance program for employees and their dependents.\nEmployee Wellbeing: We provide various options for sport and recreation benefits.\nJob for Friends: Get your friends on board through our employee referral program, and we will reward you.\nFlexible Working: We offer flexible work schedules, including flexible start and end times as well as remote and/or hybrid work.\nAnniversary & Success Milestones: We celebrate your work anniversaries and success by rewarding your loyalty and dedication.\nGift Vouchers: We share your happiness with you and provide vouchers for newborns, wedding, work anniversaries, annual and festival gifts.\nTeam Events: We celebrate our success with team-building activities throughout the year.\nTraining and Development: We provide a broad training portfolio for personal and professional growth, including unlimited access to course platform to all our employees.","description_format":"text","description_chars":3828,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T23:09:30Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.872,"p_room":1,"age_days":6,"expected_fill_days":21,"reasons":["seen:6","velocity","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/msg-global-it-support-engineer","json_url":"https://alion.io/job/msg-global-it-support-engineer.json","meta":{"generated_at":"2026-10-16T07:41:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5549,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1969886},"rest":"https://alion.io/mcp/rest/get_company?id=1969886"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmsg-global-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmsg-global-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmsg-global-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/msg-global-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmsg-global-it-support-engineer"}]}