{"id":4298613,"url":"https://alion.io/job/msi-associate-client-success-manager-msi","title":"Associate Client Success Manager - MSI","company":{"id":62195,"name":"MSI","domain":"msi.com","url":"https://alion.io/company/msi","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-14T00:03:01Z","employer_posted_date":null,"last_verified_at":"2026-11-14T00:03:01Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.\n\nOur partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.\nMSI's Client Success team is looking for an Associate Client Success Manager to support our growing portfolio of property management company (PMC) and multifamily operator clients. This is an entry-level seat built for someone early in their career who wants to learn multifamily insurance from the ground up and build a long-term path in client success.\nIn this role, you will support a Client Success Manager in managing a book of PMC clients, helping them realize the full value of MSI's insurance programs, including renters insurance (HO4), Tenant Legal Liability (TLL), canine liability, and other ancillary coverages. You will own day-to-day client follow-through, monitor adoption and compliance performance, and partner with Distribution, Product, and Operations to resolve issues quickly. Over time, you will take on a book of your own.\n\nResponsibilities:\nSupport a Client Success Manager in managing a portfolio of PMC clients, helping drive satisfaction, retention, and program growth across MSI's product suite.\n\nServe as the day-to-day point of contact for client questions, requests, and follow-ups, with a focus on fast, accurate responses.\n\nPrepare for and participate in client check-ins and business reviews, including building reports on adoption, compliance, and program performance.\n\nMonitor client dashboards and tracking data to flag adoption gaps, compliance issues, and early signs of churn, and escalate to the Client Success Manager.\n\nSupport new client implementations and the post-implementation transition, helping clients become comfortable with the program and self-sufficient over time.\n\nLog client requests, feedback, and issues in internal systems, and work with support resources to track resolution and close the loop with the client.\n\nEducate clients on available tools, compliance resources, reporting capabilities, and new product releases.\n\nHelp identify cross-sell and upsell opportunities and pass them to the Client Success Manager and Distribution teams.\n\nBuild working knowledge of MSI's full product suite, PMS integration workflows, and the broader multifamily insurance landscape.\n\nSurface recurring client trends and needs to the Client Success Manager and leadership.\n\nMinimum Qualifications:\nBA/BS or equivalent experience, with 0-2 years of customer success, account management, or other client-facing experience (internships count)\n\nA genuine commitment to client outcomes and the willingness to go the extra mile\n\nStrong organizational skills with the ability to manage multiple tasks and client requests at once\n\nComposure and patience when working through client issues, including high-pressure situations\n\nAbility to work independently on defined tasks and the judgment to know when to ask for help\n\nComfort with data, spreadsheets, and reporting tools\n\nExcellent verbal and written communication skills\n\nAbility to travel up to 10% of the time\n\nPreferred Qualifications:\nInternship or entry-level experience in property management, multifamily operations, insurance, or a related field\n\nExposure to PMS platforms such as Entrata, AppFolio, Yardi, or RealPage\n\nExperience in a customer-facing role within InsurTech, SaaS, or MGA environments\n\nBasic understanding of renters insurance, liability programs, or compliance tracking in the multifamily space\n\nActive or willingness to obtain a state property and casualty insurance license, if required\n\nClick here for some insight into our culture!\nOriginally posted on Himalayas","description_format":"text","description_chars":4449,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Laptops","Computer Peripherals","Computer Components"],"lifecycle":[{"event":"open","at":"2026-11-14T02:28:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["seen:0","win:early","comp:junior"],"computed_at":"2026-11-14T04:49:24Z"},"pay":null,"html_url":"https://alion.io/job/msi-associate-client-success-manager-msi","json_url":"https://alion.io/job/msi-associate-client-success-manager-msi.json","meta":{"generated_at":"2026-11-14T04:49:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7908,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":62195},"rest":"https://alion.io/mcp/rest/get_company?id=62195"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmsi-associate-client-success-manager-msi"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmsi-associate-client-success-manager-msi"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmsi-associate-client-success-manager-msi"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/msi-associate-client-success-manager-msi\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmsi-associate-client-success-manager-msi"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4298613}},{"tool":"search_jobs","arguments":{"company":"msi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4298613},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}