{"id":2393676,"url":"https://alion.io/job/msig-europe-digital-workplace-services-analyst","title":"Digital Workplace Services Analyst","company":{"id":2518297,"name":"MSIG Europe","domain":"msig-europe.com","url":"https://alion.io/company/msig-europe","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rotterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":72000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1679},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"Microsoft Defender","optional":true}],"status":"live","first_seen_at":"2026-10-12T21:59:06Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T17:04:46Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Service Desk Analyst \nRotterdam Full-time Hybrid Working\n\nJoin MSIG Specialty Marine\nAt MSIG Specialty Marine, we combine deep marine and specialty insurance expertise with a modern, international business environment. Our people support clients across the globe, helping them navigate complex risks across marine, cargo, energy, and specialty insurance markets. As we continue to grow, we are looking for a customer-focused Service Desk Analyst to join our IT team in Rotterdam. This is an excellent opportunity for someone who enjoys solving problems, helping colleagues, and building a career within a modern Microsoft technology environment. You'll be at the centre of our day-to-day IT operations, ensuring employees across Europe and beyond receive responsive, professional, and high-quality support.\nThe Opportunity\nAs a Service Desk Analyst, you will be the first point of contact for colleagues requiring IT assistance. You will provide technical support, resolve incidents and service requests, and ensure users receive an exceptional support experience from start to finish. Working closely with our wider IT team, you will help maintain a stable and secure technology environment while contributing to continuous improvements across our services. This role offers exposure to modern workplace technologies including Microsoft 365, Windows 11, Intune, Entra ID, ServiceNow, and cloud-based collaboration tools.\nWhat You'll Be Doing\n\nDeliver Outstanding User Support\nAct as the first point of contact for IT support requests across the business.\nProvide support via phone, email, chat, and our self-service portal.\nDeliver clear communication and regular updates throughout the resolution process.\nEnsure an excellent user experience and high levels of customer satisfaction.\nResolve Technical Issues\nTroubleshoot and resolve issues relating to: Windows 11 Microsoft 365 Outlook Teams OneDrive SharePoint VPN and remote access Printers and peripherals Mobile devices Network and connectivity issues\nManage Incidents and Requests\nLog, prioritise, investigate, and resolve incidents using ServiceNow.\nMeet agreed service levels and maintain ownership through to closure.\nEscalate complex issues to specialist teams when required.\n\nSupport Identity & Access Management\nAssist with password resets and account unlocks.\nSupport MFA and authentication requests.\nManage approved access and licence requests in line with security controls.\nSupport Joiners, Movers & Leavers\nHelp onboard new employees.\nPrepare and configure devices.\nCoordinate access provisioning and equipment management.\nSupport employee role changes and offboarding activities.\nContribute to Service Improvement\nDevelop and maintain knowledge articles.\nIdentify recurring issues and opportunities for automation.\nSupport continual service improvement initiatives.\nShare ideas that improve efficiency and user experience.\nWhat We're Looking For\n\nExperience\n1-3 years' experience in a Service Desk, Helpdesk, IT Support, or similar customer-facing technology support role.\nExperience working with ITSM tools such as ServiceNow.\nStrong experience supporting Microsoft 365 and Windows environments.\nExperience supporting hybrid and remote users.\nUnderstanding of ITIL-based service management practices.\nTechnical Knowledge\nWindows 11\nMicrosoft 365\nOutlook, Teams, OneDrive and SharePoint\nEntra ID / Active Directory\nMulti-Factor Authentication (MFA)\nLaptop and mobile device support\nVPN and connectivity troubleshooting\nServiceNow or similar ticketing platforms\n\nPersonal Attributes\nStrong customer service mindset.\nExcellent communication skills in both technical and non-technical situations.\nCalm and professional approach under pressure.\nStrong ownership and accountability.\nCurious, collaborative, and eager to learn.\nExcellent organisational and problem-solving skills.\n\nDesirable Experience\nIt would be beneficial if you have experience with:\nMicrosoft Intune\nWindows Autopilot\nMicrosoft Defender\nEndpoint Management\nAzure Fundamentals\nITIL Framework\nFinancial Services or Insurance environments\nRelevant certifications such as ITIL Foundation, Microsoft 365 Fundamentals, Azure Fundamentals, or CompTIA A+ would be advantageous.\nWhy Join MSIG Specialty Marine?\nBe part of a growing international specialty insurer.\nWork in a collaborative and supportive environment.\nGain exposure to modern cloud and workplace technologies.\nOpportunity to develop your technical skills and career.\nHybrid working environment based from our Rotterdam office.\nCompetitive salary and benefits package.\nWork alongside experienced professionals in a business where technology plays a key role in enabling success.\nReady to make an impact?\nIf you enjoy helping people, solving technical challenges, and working in a dynamic international environment, we'd love to hear from you.\nApply now and become part of the team behind MSIG Specialty Marine's technology 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