{"id":3839304,"url":"https://alion.io/job/msig-usa-excess-claims-manager","title":"Excess Claims Manager","company":{"id":2059232,"name":"MSIG USA","domain":"msigusa.com","url":"https://alion.io/company/msigusa","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cincinnati, United States","Los Angeles, United States","Atlanta, United States","Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":180000,"max":225000,"currency":"USD","period":"year","gross":null,"usd_annual":225000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T22:06:06Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T23:40:38Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"MSIG USA continues to grow!\nCompany Overview:\nMSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.\nPosition Summary\nIn this role, you will provide leadership, technical oversight, and management of Excess Claims. You will provide oversight and technical guidance on complex, high-severity, and coverage-sensitive claims and ensure claims are handled in accordance with applicable policy provisions, legal and regulatory requirements, and Company claim handling procedures, guidelines, and best practices.\nAs an Excess Claims Manager, you will lead a team that has oversight of coverage issues to ensure timely recognition, analysis, escalation, and communication in accordance with Company coverage guidelines. You will ensure appropriate claim investigation, evaluation, case reserving, litigation management, documentation, and resolution practices while providing timely and responsive service to insureds, claimants, brokers, internal business partners, and other stakeholders.\nEssential Functions\nClaims Leadership & Oversight\nReview and assign new loss notices and oversee the timely, effective handling of Excess claims.\nProvide technical direction on complex, high-severity, coverage-sensitive, and litigated claims.\nReview open claim files to ensure appropriate investigation, coverage analysis, reserving, evaluation, documentation, reporting, and resolution strategies.\nMonitor claim reserves and expenses to ensure they appropriately reflect anticipated exposures and established claim handling procedures.\nProvide guidance on Excess/Umbrella coverage, including complex coverage issues and communication of coverage positions.\nOversee litigation strategies, including litigation plans, cost management, negotiations, and resolution.\nEnsure required claims are appropriately reported to Home Office Claim Staff and reinsurers.\nMaintain required licenses, certifications, and designations.\nQuality & Compliance\nEnsure claim handling and documentation comply with Company policies, claim procedures, regulatory requirements, and applicable laws.\nConduct quality assurance audits and periodic reviews of open claims to promote timely and appropriate claim handling.\nParticipate in Home Office audits and claim reviews.\nKeep the team informed of relevant legal developments, claim standards, and best practices impacting Excess claims.\nPartner with Underwriting and other business areas on significant claims, coverage considerations, claim trends, and other issues affecting the Excess business.\nTeam Leadership & Development\nLead, coach, and develop claims professionals, providing ongoing feedback, technical guidance, and career development support.\nSupport recruiting, hiring, onboarding, training, work assignment, and performance management activities.\nDevelop and support training that strengthens technical expertise in coverage analysis, investigation, claim evaluation, negotiation, litigation management, and resolution.\nDelegate work based on team members' experience and expertise while establishing clear expectations and accountability.\nFoster a collaborative environment focused on sound decision-making, continuous improvement, and strong results.\nCustomer & Business Partnership\nProvide responsive service to insureds, claimants, brokers, and other stakeholders throughout the claims process.\nMaintain effective communication regarding claim status and significant developments.\nParticipate in claim reviews, client meetings, teleconferences, and service presentations as appropriate.\nBuild strong working relationships with Underwriting and other internal business partners to support the Excess business.\nAdditional Responsibilities\nHandle or directly manage selected complex Excess claims when appropriate.\nParticipate in special projects and assignments as needed.\nSupervisory Responsibilities: This position is responsible for leading and maintaining an engaged, appropriately trained claims team with the technical knowledge and skills necessary to effectively manage Excess claims. Responsibilities include interviewing, hiring, training, assigning and directing work, providing performance feedback and coaching, supporting employee development, and addressing performance or operational concerns.\nQualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEducation and Experience Required\nBachelor's degree from a four-year college or university. \nJuris Doctor (J.D.) highly preferred. \n10+ years of related property and casualty claims experience, with significant experience handling Excess casualty claims. \n5+ years of management or supervisory experience. \nActive license to practice law in at least one U.S. jurisdiction.\nOther Qualifications Required\nAdvanced claims technical training with demonstrated expertise in investigation, coverage analysis, claim evaluation, negotiation, reserving, and litigation management. \nStrong working knowledge of Commercial General Liability policies and Excess/Umbrella coverage. \nCPCU or other advanced claims training/designation preferred. \nOther Skills and Abilities Required\nDemonstrated leadership and claims management ability. \nStrong verbal and written communication skills. \nEffective interpersonal, negotiation, problem-solving, and decision-making skills. \nAbility to provide technical direction on complex, high-severity, and coverage-sensitive casualty claims. \n\nSALARY: The estimated salary range for this position is $180,000.00 - $225,000.00 per year. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate’s relevant experience, location, and other job-related factors.#LI-Hybrid #LI-Remote\nAdditional Benefits:\nHealthcare and Retirement Benefits\nComprehensive medical, dental, and vision coverage\n401(k) with a generous employer match and profit-sharing contribution\nWellness incentive program\nLife and accidental death and dismemberment (AD&D) insurance\nFlexible spending programs\nShort-term and long-term disability plans\nAdditional Benefit Programs\nPaid time off program\nPaid charitable leave\nPaid parental leave\nTuition reimbursement program\nPersonal insurance (auto/homeowners) discounts\n\nIt's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!\nIt is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.","description_format":"text","description_chars":7496,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-11-05T22:06:06Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":3,"expected_fill_days":33,"reasons":["conf:2","urgency","velocity","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":225000,"is_top_pay":true},"html_url":"https://alion.io/job/msig-usa-excess-claims-manager","json_url":"https://alion.io/job/msig-usa-excess-claims-manager.json","meta":{"generated_at":"2026-11-10T02:43:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6343,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2059232},"rest":"https://alion.io/mcp/rest/get_company?id=2059232"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmsig-usa-excess-claims-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmsig-usa-excess-claims-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmsig-usa-excess-claims-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/msig-usa-excess-claims-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmsig-usa-excess-claims-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3839304}},{"tool":"search_jobs","arguments":{"company":"msigusa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3839304},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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