Medical Coordinator - Bergen Location, New Jersey

About Us:

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Exciting Opportunity at MSK: Memorial Sloan Kettering Cancer Center (MSK) is hiring a compassionate and detail-oriented Medical Coordinator to join our patient care team. In this key role, you’ll help ensure a smooth, welcoming clinical experience for patients and families-from check-in to check-out - while working closely with our exceptional clinicians, nurses, and administrative teammates. Our Medical Coordinators are known for their empathy, organization, and commitment to patient-centered care, helping guide patients through each visit and supporting our care teams to deliver the best possible experience.

Location: MSK Bergen, 225 Summit Avenue, Montvale, NJ 07645

Schedule: 10-hour shifts, 4 days/week, fully onsite. Hours vary between 6:00 am and 10:00 pm (Monday-Friday, occasional weekends). Schedules are provided one week in advance, and flexibility between shifts is expected.

Role Overview:

• Serve as the first point of contact for our patients in the outpatient clinic setting

• Support clinic operations through patient scheduling, registration, and flow management

• Provide hands-on assistance with preparing exam rooms, rooming patients, obtaining vital signs, and reviewing/updating allergies/pharmacy/medication lists as needed

• Facilitate timely and clear communication between patients, providers, and the team

• Maintain MSK’s standards for cleanliness, safety, and infection control are met

• Serve as an advocate for patient comfort, access, and satisfaction throughout the care journey

Key Qualifications:

• High School Diploma or equivalent required

• 1 year of relevant experience in a healthcare, clinical support, medical office, patient-facing or customer service role (e.g., medical office assistant, front desk, or retail setting)

• Ability to work onsite in a clinical environment, including performing basic clinical tasks such as taking vital signs

Core Skills:

• Patient-Centered Care: Compassionate, emotionally intelligent, and culturally sensitive; skilled in supporting acutely ill patients in high-stress situations.

• Communication & Teamwork: Strong communicator with proven ability to collaborate across clinical and administrative teams; adaptable to changing environments.

• Organization & Efficiency: Highly organized and detail-oriented; excels in managing time, prioritizing tasks, and maintaining accurate documentation.

• Multitasking & Flexibility: Comfortable in fast-paced settings; able to manage multiple priorities with professionalism and a positive demeanor.

• Technical Skills: Proficient in EMR systems, Microsoft Office (Word, Excel), and email platforms; quick to learn new systems.

• Healthcare Commitment: Passionate about improving the patient experience and supporting high-quality clinical care through administrative excellence.

Additional Information:

• Training: 2 weeks of classroom training in Manhattan at the beginning of employment, Monday - Friday, 9 am - 5 pm

• Employees in this role are required to use appropriate personal protective equipment (PPE) and must be fit-tested for N95 respirators as part of MSK’s safety protocols.

Helpful Links:

• Compensation Philosophy

• Benefits

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.