Automotive Uptime Analyst

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of:

• Sales Performance
• Repair Optimization and Compliance
• Parts and Accessories Sales Performance
• Consumer Engagement

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

MSX International is looking for a Data Analyst to join our busy team at Ford Automotive in Dunton, Essex. As a Data Analyst you will be part of our European Uptime Management team, dedicated to improving the customers experience by reducing time vehicles are off the road for maintenance and repairs for our global automotive partner.

The Role:

In this role, the Data Analyst will be involved in extracting data from an internal system to understand and identify trends, flagging up areas for improvements across the European markets, creating presentations of your findings and recommendations. Main duties would include:

• Analysing Dealer management system input data and reviewing vehicle movements through the workshops.

• Identify customers vehicles experiencing delays due to capacity or parts supply concerns.

• Provide specific Dealer initiative actions and reporting to project management.

• Identify opportunities to improve reporting and processes.

• Identify automation opportunities to reduce manual burdens.

This is an excellent opportunity for an individual with advanced Excel and PowerPoint presentation skills, along with strong communication skills. Our ideal data analyst will have experience in the automotive industry or supply chain and a confident demeanor presenting results to senior stakeholder management, as well as:

• Ability to create advanced reports in Excel, understand the data and create actions based on the results.

• Ability to create PowerPoint presentations.

• Ability to learn other bespoke systems.

• Ability and confidence to present results and findings to senior stakeholder management.

• Be a quick learner be able to resolve issues and see it through to the end.

• Have a constant, everyday work ethic to keep getting through the work.

Working pattern and location

• 40 hours per week

• Monday - Friday

• Hybrid, 2 days a week in Dunton, Essex

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• up to £35,000 per year

• 25 days annual leave per year

• Cycle to work scheme

• Cash back health care scheme

• Car salary exchange scheme

• Potential to progress within the company, with global opportunities updated regularly

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.