{"id":4268605,"url":"https://alion.io/job/msx-international-project-manager-2","title":"Project Manager","company":{"id":4221,"name":"MSX International","domain":"msxi.com","url":"https://alion.io/company/msx-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":36,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T13:45:21Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T13:00:16Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About MSX\nMSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.\n Japan Senior Project Manager\nAutomotive Retail & Customer Experience Transformation\nWe are seeking an experienced Project Manager to lead a confidential, but exciting, automotive retail & customer experience transformation initiative.\nThe successful candidate will work closely with client stakeholders, auto-industry specialists and project team members across multiple locations, markets, and regions. The role will involve coordinating several workstreams, managing the development of project deliverables and supporting the improvement of customer-facing and dealership-related processes.\nThis is not a purely administrative project management role. The successful candidate should have sufficient automotive retail knowledge to engage credibly with senior OEM stakeholders and subject-matter experts to oversee the development and delivery of critical and cutting-edge auto-retail processes.\n*We are accepting applications during the period Aug 10-31 2026, with a start date expected in September.\nPosition\nSenior Project Manager - Automotive Retail & Customer Experience Transformation\nKey Responsibilities\nLead the overall project plan, schedule, quality, risks, issues and resources\nCoordinate multiple business functions and project workstreams\nManage communication with client stakeholders and internal project members\nOversee the concurrent development of multiple project deliverables\nEstablish clear priorities, responsibilities, milestones and governance processes\nPlan and facilitate project meetings, workshops and review sessions\nGather, assess and consolidate feedback from different stakeholder groups\nSupport the development of common processes while considering different business and market requirements\nAnalyze customer touchpoints, dealership processes and cross-functional working practices\nManage the development of process documentation, guidelines, operational content and supporting materials\nCoordinate subject-matter experts, content developers, designers and project-support resources\nProvide clear progress reporting and recommendations to senior stakeholders\nIdentify and escalate risks, dependencies and critical decisions\nReview deliverables and manage quality-assurance and client-approval processes\nIdentify additional opportunities for operational or customer-experience improvement\n Required Experience and Skills\nProven project management experience in the automotive industry\nExperience working for an automotive manufacturer, national sales company, dealer organization, consulting firm or related business\nPractical understanding of automotive retail, dealership operations or customer experience\nExperience coordinating multiple stakeholders and workstreams\nExperience in process improvement, operating-model development, standardization or business transformation\nStrong meeting and workshop facilitation skills\nExperience engaging with senior management and client stakeholders\nAbility to structure complex information and convert it into clear plans, actions and deliverables\nHigh-level Japanese communication skills\nBusiness-level English communication skills\nBased in Japan and able to attend face-to-face client meetings when required\nPreferred Experience\nExperience in automotive retail, dealership operations or dealer-network development\nExperience in customer journey, customer experience or customer loyalty initiatives\nKnowledge of both Sales and Aftersales operations\nExperience developing process guides, operating manuals, dealer standards or similar materials\nExperience working on international or multi-market projects\nExperience managing cross-functional teams and subject-matter experts\nConsulting, change-management or learning-content development experience\nExperience working with PMO or project-support functions\n Candidate Profile\nThe successful candidate will be:\nA hands-on project leader who takes ownership and drives execution\nAble to engage in meaningful discussions about automotive retail and customer-facing processes\nSkilled at aligning stakeholders with different priorities and perspectives\nComfortable working in a complex and evolving environment\nAble to convert ambiguity into clear decisions, plans and actions\nCapable of managing multiple deliverables simultaneously\nConfident when communicating with senior stakeholders\nProactive, flexible, organized and delivery-focused\nEffective in working with both Japanese and international team members\nMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. 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