{"id":2857590,"url":"https://alion.io/job/msx-international-technical-helpdesk-4","title":"Technical Helpdesk","company":{"id":4221,"name":"MSX International","domain":"msxi.com","url":"https://alion.io/company/msx-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":20,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":25000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":31},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T12:33:47Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T18:25:06Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About MSXDriving the Future of Mobility\nAt MSX, we partner with the world’s leading automotive and mobility brands to reimagine their operations. We make businesses smarter, more sustainable, and future-ready by combining global talent with cutting-edge technology and AI-powered innovation.\nOur Purpose & Vision\nOur reason for being is to empower Movers and Makers to thrive in an ever-changing world. We strive to be our clients' first choice, recognized for operational excellence and a relentless commitment to driving change across the mobility industry.\nWhat We Do & How We Do It\nWe harness our expertise in mobility and the creativity of our global teams to craft tailored solutions. We help brands:\nEarn lasting customer loyalty and reinvent the retail experience. Optimize sales performance, parts management, and repair compliance. Transform data into meaningful insights and streamlined field operations. Leverage advanced technology platforms and immersive learning to unlock human potential.\nMSX by the Numbers\n5,000+ Team Members worldwide.30 Global Locations with 5 International Hubs.25+ Years of automotive industry leadership.\n Job Purpose:\nProvide technical assistance, instruction, and programming support (on-line, phone, visit) to dealers by resolving vehicle repairs which dealer technicians are having difficulty to diagnose and/or repair. Provide specialized support for new product launches.\nDaily analysis of VOC related to service quality and take appropriate action to avoid re-occurrence for wrong diagnosis issues at dealers.\nImplement process for Fix it right by initiate training program at dealers\nPrepare NTL at dealers (GTSS, daily pending vehicle for diagnosis)\nPrincipal Accountabilities:\nAnalysis of Non-F1 cases at dealers, perform cause analysis and implement countermeasure with horizontal deployment to regional dealers\nPrepare countermeasure sheet for Non F1 cases and educate dealers on same \nImplement F1 good practice at dealers\nClear long pending vehicle waiting for diagnosis\nPerform Deep dive in dealer process and make action plan for all negative VOC\nValidate dealer level action plan and give training for further improvement\nPrepare training module base on available GTSS database and need for NTL\nMonitor, gather and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, literature, tooling, computer communications, etc. which need to be addressed and/or resolved\nAnalyze dealer requirement and support in correct diagnosis and repair\nRemote online support\nDealer visits\n Qualifications\nB.E or Diploma (Automobile/Mechanical)\n 8-10 years of Relevant Experience\nExperience to manage multiple dealership of OEM\nExpert in VOC analysis and making PDCA to impart Fix it right first-time process\nNational or state level winner in Technician skill contest (added advantage)\nHands on experience on vehicle diagnostic and repair\nTechnical knowledge on vehicle aggregates (mechanical and electrical)\nPractical experience on latest vehicle technologies (CAN diagnostics, Hybrid, Electric)\nAnalytical and conceptual thinking\nGood experience in understanding and grasping the VOC from dealers\nHave experience to impart training to dealers technicians\n MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.","description_format":"text","description_chars":4039,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Trainings","Business Process Outsourcing (BPO)","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-19T15:22:36Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/msx-international-technical-helpdesk-4","json_url":"https://alion.io/job/msx-international-technical-helpdesk-4.json","meta":{"generated_at":"2026-10-21T18:43:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26467,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4221},"rest":"https://alion.io/mcp/rest/get_company?id=4221"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmsx-international-technical-helpdesk-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmsx-international-technical-helpdesk-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmsx-international-technical-helpdesk-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/msx-international-technical-helpdesk-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmsx-international-technical-helpdesk-4"}]}