{"id":3807585,"url":"https://alion.io/job/msx-international-technical-support-engineer-associate","title":"Technical Support Engineer Associate","company":{"id":4221,"name":"MSX International","domain":"msxi.com","url":"https://alion.io/company/msx-international","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":35,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Navi Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Power BI","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T12:10:24Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T10:45:53Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Technical Support Engineer Associate -\nKey accountabilities:\nThe Technical Support Engineer Associate provides technical support to MSX International users for a wide range of computer-related issues ranging from client device issues and requests to Enterprise Application issues. You are expected to actively partner with team members, regional stakeholders, and local markets, playing a key role in delivering technical support from the Shared Service Centre. You will receive incoming calls and requests from users, and will be responsible for troubleshooting, analysing and resolving user problems.\nKey activities and responsibilities:\nReceive incoming calls and requests regarding problems with desktop functionality, network connectivity and application support.\nActively listen to user problems - analysing, troubleshooting and identifying issues.\nRun queries and tests to identify root causes of system errors.\nConduct research to identify known and emerging issues, and write appropriate documentation for workarounds and fixes and publish to the SSC Knowledge Base\nRecommend solutions to users to resolve their problem, help them implement the solution and confirm that problem has been resolved.\nUpdate knowledge base with process changes and / or recommended solution.\nIn case problem cannot be resolved, escalate to the appropriate Team.\nPlan and participate in Knowledge Transfer for services / system enhancements.\nProactively identify service improvement actions\nABOUT THE INDIVIDUAL\nIdeal Education / Specific Qualifications/ Certifications\nMandatory Certifications:ITIL V3 Foundation Certification - IT Service Management required\nCompTIA A+ 2019\nMicrosoft 365 Fundamentals\n\nOptional Certifications:Microsoft 365 Certified: Modern Desktop Administrator Associate\nMicrosoft 365 Certified: Teams Administrator Associate\nMicrosoft 365 Certified: Security Administrator Associate\n\n Ideal Experience, Knowledge & Skills (What abilities should they have?)\nExperience of using Microsoft Windows Operating Systems\nProven experience 3-5 years of using Microsoft Productivity Tools : O365, Azure Identity, Sharepoint\nExperience of other technologies (Tableau , Microsoft Power BI , Liferay) would be advantageous.\n At MSX we Value:\nGetting it done\nProving our words with our actions\nCreating a better tomorrow for our clients, every single day\nFearlessly exploring new roads\nDelivering on our commitments\nBeing exceptional teammates\nWe expect everyone at MSX to:\nBe decisive, solutions oriented and results focused\nHold themselves and others accountable to commitments\nFocus on delivering great outcomes for their internal or external customers, and can respectfully and constructively challenge key stakeholders to consider better solutions\nOvercome challenges with positivity and creativity\nBe adaptable and open to change, and motivated to explore new and improved ways of working\nMSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.","description_format":"text","description_chars":3671,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Trainings","Business Process Outsourcing (BPO)","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-11-05T13:52:11Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/msx-international-technical-support-engineer-associate","json_url":"https://alion.io/job/msx-international-technical-support-engineer-associate.json","meta":{"generated_at":"2026-11-07T11:04:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10792,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4221},"rest":"https://alion.io/mcp/rest/get_company?id=4221"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmsx-international-technical-support-engineer-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmsx-international-technical-support-engineer-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmsx-international-technical-support-engineer-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/msx-international-technical-support-engineer-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmsx-international-technical-support-engineer-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3807585}},{"tool":"search_jobs","arguments":{"company":"msxi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3807585},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}