{"id":2238863,"url":"https://alion.io/job/mt-3rd-level-technical-software-support-engineer-all-genders","title":"3rd level technical Software Support Engineer (all genders)","company":{"id":2690481,"name":"Mettler 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SQL","optional":false},{"name":"Rest API","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-11T00:51:43Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T15:57:27Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":2},"description":"Our Opening and Your Responsibilities\nWe are looking for a skilled and motivated professional to join our team.\nThis person will be responsible for providing technical support for software applications used in production processes.\nThe internal job title, on the contract, will be “Support Engineer Professional”.\nDuties and Responsibilities:\n Providing technical 3rd level support for assigned applications.\n Documenting support cases worked on for further analysis purposes.\n Providing internal support for cloud related infrastructure topics.\n Assisting in software products testing.\n Providing pre-sales support.\n Supporting market organizations in customer projects off- and on-site with assigned applications installations (proposing/ designing system architectures, implementation plans, configuration features, validation).\n Training market organizations and end-customers.\n Write technical documentations e.g. knowledge base articles, description of a functionality etc.\n Creation/ adapting training documentation/ video.\n Cooperating with Product Managers on customer support cases\n Cooperating with R&D on development of new software versions e.g. discussing specifications, sharing know from the field, smoke tests etc.\n To succeed in this role, you will need not only strong technical knowledge but also the ability to investigate issues independently, learn new technologies, and take ownership of resolving problems.\nWhat You Need to Succeed\nTechnical education with preferably a higher level of further training in electrical engineering or IT with 2-3 years of professional experience in a similar position, \nGood customer service skills, \nGood knowledge of installing/ maintaining software needed for production process, \nGood knowledge of root cause analysis and problem solving techniques, \nExperience in technical support engineering or similar, \nGood English skills (spoken and written), \nTechnical experience (TCP/IP network, Database (MS SQL), Windows Server OS, Virtualizations, Web Services, etc.) in application support of large distributed client-server systems, \nExperience in deploying, securing and operating container-based systems such as Docker or Kubernetes on private and public clouds (such as Microsoft Azure), \nUnderstanding of large-scale distributed systems, advanced concepts of computer architecture and microservices (load balancers, caching, web servers, application servers, networking), \nExperience in international work environment. \nThis will be your additional asset: In depth technical experience (TCP/IP network and virtualization), \nKnowledge of REST APIs, OPC or similar integration technologies, \nExperience in industrial environments and manufacturing software systems, \nContainer and cloud technologies (Docker, Kubernetes, Microsoft Azure), \nCybersecurity concepts (certificates, authentication, authorization), \nScripting (JavaScript, T-SQL).\nOur Offer to You\nContract of employment [umowa o pracę], we are looking for a long term cooperation,\nAnnual reward ,\nHybrid work model (3 days of work from the office, 2 days from home per week), \nA diverse and inclusive workplace,\nFestive benefits paid in April and December,\nMedical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center,\nPossibility to extend medical care to family members,\nLife insurance with possible extended scope,\nSports card (Medicover),\nLanguage courses,\nA vast training offer to support your development,\nWellbeing activities, CSR, with space for your initiatives*,\nDiscounts for meals and special offers at Platan Business Park.\n*We are focusing on entertainment and supporting your physical and mental health - check out our LinkedIn profile!\n\nThe recruitment process consists of the following steps:\nCV selection - we contact selected candidates\nPhone screening with a recruiter (approx. 15 min)\nInitial interview with the Manager and Recruiter (video conference, approx. 1 hour)\nF2F meeting at the office (1 hour).\nThe information obligation arising from Article 18 [3ca] of the Labor Code is fulfilled before establishing the employment.\nAbout Mettler Toledo\nMETTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.\nEqual Opportunity Employment\nWe are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.\nFor those who prioritize precision, Mettler Toledo is precisely where you belong.\nJob Reference #\n22734\nPreferred Location\nMazowieckie\nWarsaw\nJob Type\nFull-time\nLegal Entity\nMT-PL Warszawa SBC\nul. Poleczki 21 02-822 Warszawa Polska","description_format":"text","description_chars":5201,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T00:51:43Z"},{"event":"reopen","at":"2026-10-12T00:34:05Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-13T06:20:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":17,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/mt-3rd-level-technical-software-support-engineer-all-genders","json_url":"https://alion.io/job/mt-3rd-level-technical-software-support-engineer-all-genders.json","meta":{"generated_at":"2026-10-13T19:19:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29483,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2690481},"rest":"https://alion.io/mcp/rest/get_company?id=2690481"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmt-3rd-level-technical-software-support-engineer-all-genders"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmt-3rd-level-technical-software-support-engineer-all-genders"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmt-3rd-level-technical-software-support-engineer-all-genders"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mt-3rd-level-technical-software-support-engineer-all-genders\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmt-3rd-level-technical-software-support-engineer-all-genders"}]}