{"id":1752695,"url":"https://alion.io/job/mt-bank-corporation-infrastructure-support-analyst","title":"Infrastructure Support Analyst","company":{"id":4312,"name":"M&T Bank","domain":"mtb.com","url":"https://alion.io/company/mtb","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":69,"ghost_share":0,"stale_share":0.609,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Getzville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":146000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":461},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Hero","optional":false},{"name":"Swift","optional":true}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-20T14:43:23Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"M&T’s End User Computing Team is focused on providing modern digital experiences to the entirety of M&T Bank employees - allowing them to focus on their job, not their technology. Our Microsoft suite, collaboration tools and hardware used by employees are all part of the constantly evolving set of foundational capabilities we are responsible for shepherding. We build and deliver a wide variety of cutting-edge capabilities used across the enterprise to provide the best internal customer experience possible, enhancing the ability of our business partners to deliver.\nLocation:\n475 Crosspoint Parkway, Getzville, NY\nAre you ready to embark on an exhilarating career journey? Join our dynamic team as an IT Support Specialist and experience a role like no other. We're not just offering a job; we're offering a thrilling adventure in technology support.\nIf you're ready to ditch the cubicle and embrace a hands-on, customer-centric role where every day is an exciting challenge, apply now. Join us in delivering top-notch IT support and becoming a vital part of our team's success. Your adventure starts here!\nResponsibilities:\nWorkplace Technology Hero: Be the first responder to help desk escalations, armed with your problem-solving skills and a readiness to tackle any challenge that comes your way.\nMaster of Multitasking: Complete a variety of tasks, from resolving technical incidents to responding to service requests, all while maintaining a keen eye for detail.\nTech Troubleshooter: Utilize your diagnostic prowess to troubleshoot issues using basic diagnostic tools, ensuring our systems run smoothly.\nMaintenance Maestro: Follow Standard Operating Procedures to perform system maintenance tasks, including patching, health checks, and updates. When anomalies arise, you'll research and report complex issues to senior staff.\nTeam Player: Collaborate on exciting projects with your fellow team members and provide guidance to less experienced colleagues.\nInnovation Advocate: Identify opportunities to enhance existing procedures, making our processes more efficient, and document these improvements.\nRisk-Aware Professional: Understand and adhere to our risk and regulatory standards while identifying and escalating any risk-related issues.\nInternal Control Guardian: Maintain our internal control standards and address audit points promptly, ensuring compliance with external regulations.\nAdaptable Problem Solver: Handle various related duties as assigned, adapting to new challenges and learning opportunities.\nEducation and Experience Required:\nMinimum of 4 years’ higher education and/or work experience.\n\nPrior experience in digesting technical information and communicating technical problems effectively.\n\nExperience supporting MacBook and IOS devices\n\nDetail-oriented, with excellent written and verbal communication skills\n\nEducation and Experience Preferred:\nA bachelor's degree in a technology-related field, along with at least 5 years of higher education and/or work experience, will set you apart.\n\nCertifications or special training in related technologies are a big plus.\n\nWe support our team members with generous benefits.\nCompetitive compensation\n\nHealth, welfare, and retirement benefits\n\n401(k) match at 5%\n\nWork-life balance and flexible work arrangements\n\nBanking Officers start with 25 days PTO plus 12 paid holidays\n\n40 hours paid volunteer hours per year\n\nMuch more. For details, see: M&T Benefits Overview \n\nM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). 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