{"id":1146934,"url":"https://alion.io/job/mt-bank-corporation-relationship-banker-28","title":"Relationship Banker","company":{"id":4312,"name":"M&T Bank Corporation","domain":"mtb.com","url":"https://alion.io/company/mtb","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":65,"ghost_share":0,"stale_share":0.708,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Manchester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":39,"currency":"USD","period":"hour","gross":null,"usd_annual":78000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T15:40:11Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T15:40:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview:\nIdentifies customers' needs through the bank’s retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers.\nPrimary Responsibilities:\nPlay key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)).\nComplete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs to based discussion on financial goals\nIdentify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.\nProactively reach out to clients to via e-mail or phone to follow up and educate on value added products/services to address needs of clients\nOnboard new customers through customer outreach (regardless of available channel, and individual who opened account)\nEstablish trust with existing clients through proactive outreach regularly\nSchedule preset appointments for the following week and hold appointments each week\nAdequately prepares for scheduled appointment before customer meeting (prepare for sales interactions with pre-call plan)\nPerform customer servicing interactions.\nAdhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.\nPromote an environment that supports belonging and reflects the M&T Bank brand.\nMaintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.\nComplete other related duties as assigned.\nResponsible for meeting and maintaining registration requirements under the Federal SAFE Act\nScope of Responsibilities:\nThe position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements.\nThe position is key driver of customer flow in the branch to support these activities.\nThe position services existing customers and grows the business through identifying sales opportunities with customers.\nThe position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity.\nEducation and Experience Required:\nHigh school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience\nOR\nA high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.\nStrong verbal communication and interpersonal skills\nProven ability to demonstrate exceptional customer service\nWell-organized individual with time management and prioritization skills\nDemonstrated financial services product knowledge\nAbility to communicate with tact and diplomacy with internal and external customers\nProficient with internet user-level technology\nEducation and Experience Preferred:\nAssociates degree\nNotary public license\nBilingual based on branch needs\nPhysical Requirements:\nAbility to stand for long periods of time\nProlonged use of hands and fingers\nAbility to lift light to heave objects weighing 5 lbs. to 30lbs\nAbility to read fine print\nAbility to interact with customers in an open face-to-face work environment\nAbility to use fax, telephone system, copier and other communication tools\nM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $23.84 - $39.74 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Location\nManchester, Massachusetts, United States of America","description_format":"text","description_chars":4311,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Wealth Management"],"lifecycle":[{"event":"open","at":"2026-09-23T15:40:11Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:4","win:early","comp:junior,brand"],"computed_at":"2026-09-23T20:16:21Z"},"pay":{"stated_usd_annual":78000,"is_top_pay":true},"html_url":"https://alion.io/job/mt-bank-corporation-relationship-banker-28","json_url":"https://alion.io/job/mt-bank-corporation-relationship-banker-28.json","meta":{"generated_at":"2026-09-23T20:16:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}