{"id":1120416,"url":"https://alion.io/job/mt-bank-corporation-technical-engineer-production-liability-engineer","title":"Technical Engineer (Production Liability Engineer)","company":{"id":4312,"name":"M&T Bank","domain":"mtb.com","url":"https://alion.io/company/mtb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":73,"ghost_share":0,"stale_share":0.589,"repost_share":0.014,"time_to_fill_p50_days":36,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buffalo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":97100,"max":161800,"currency":"USD","period":"year","gross":null,"usd_annual":161800},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Incident Management","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Self-Healing","optional":false},{"name":"SQL","optional":false},{"name":"AppDynamics","optional":true},{"name":"Azure AKS","optional":true},{"name":"CI/CD","optional":true},{"name":"Copilot","optional":true},{"name":"Datadog","optional":true},{"name":"Dynatrace","optional":true},{"name":"Grafana","optional":true},{"name":"Kubernetes","optional":true},{"name":"OpenTelemetry","optional":true},{"name":"Prometheus","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-09-22T18:53:57Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-11-15T08:31:39Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Overview\nThe Technical Engineer serves as a senior production support and reliability engineering professional responsible for ensuring the availability, stability, performance, and operational excellence of critical business applications and platforms.\nThis role combines strong troubleshooting expertise with modern Site Reliability Engineering (SRE), observability, automation, cloud operations, and incident management practices. The Technical Engineer partners with Engineering, Architecture, Infrastructure, Security, Product, and Vendor teams to proactively identify operational risks, improve system resilience, accelerate incident resolution, and continuously enhance customer and employee experiences.\nThe ideal candidate possesses deep technical knowledge of application support, distributed systems, cloud technologies, monitoring platforms, automation tools, and modern operational practices. They are passionate about eliminating repetitive work through automation and leveraging AI-powered tools to improve operational efficiency and support outcomes.\nPrimary Responsibilities\nProduction Support & Incident Management\nServe as a technical escalation point for critical production incidents, outages, and service degradation events.\nLead troubleshooting and root cause analysis efforts across applications, integrations, infrastructure, cloud services, APIs, and supporting technologies.\nCoordinate incident response activities involving application teams, infrastructure teams, vendors, and business stakeholders.\nRestore service quickly while ensuring long-term corrective actions are identified and implemented.\nParticipate in major incident management processes and post-incident reviews.\nSite Reliability Engineering (SRE)\nApply Site Reliability Engineering principles to improve platform reliability, scalability, resilience, and operational efficiency.\n Define and support Service Level Indicators (SLIs), Service Level Objectives (SLOs), and operational performance metrics.\nDrive reduction of operational toil through automation and process improvement.\nSupport production readiness reviews and operational acceptance processes.\nParticipate in disaster recovery, resiliency, failover, and business continuity testing.\nTroubleshooting & Problem Management\nAnalyze complex system behavior using logs, metrics, traces, performance data, and monitoring tools.\nPerform deep technical investigations across application, infrastructure, data, network, and cloud environments.\nIdentify recurring issues, trends, and systemic problems to reduce future incidents.\n Lead root cause analysis (RCA) activities and implement preventive solutions.\nDevelop technical recommendations that improve system stability, performance, and reliability.\nObservability & Monitoring\nDesign, implement, and optimize monitoring, alerting, logging, and observability solutions.\nDevelop dashboards and health indicators providing visibility into application and platform performance.\nPartner with engineering teams to improve observability through instrumentation, distributed tracing, synthetic monitoring, and telemetry collection.\nContinuously refine alerting strategies to reduce false positives and alert fatigue.\nEstablish operational health metrics and reliability reporting.\nAutomation & Scripting\nDevelop and maintain automation solutions that improve operational efficiency and service reliability.\nCreate scripts, tools, and workflows to automate diagnostics, health checks, remediation activities, and routine support tasks.\n Leverage Infrastructure as Code (IaC) and automation frameworks where appropriate.\nDrive continuous improvement through operational automation and self-healing capabilities.\nPartner with engineering teams to integrate automation into deployment and operational workflows.\nDesired Scripting Technologies:\nPowerShell\nPython\nBash/Shell\nSQL\nREST APIs\nWorkflow automation platforms\nAI-Assisted Operations & Innovation\nLeverage AI and Generative AI tools to improve incident analysis, troubleshooting, knowledge management, and operational efficiency.\nUtilize AI-powered operational insights to identify patterns, anomalies, and emerging risks.\nContribute to development of intelligent support capabilities including chatbots, operational copilots, automated RCA generation, and knowledge recommendations.\nEvaluate opportunities to improve production support through AI-enabled automation and predictive analytics.\nPromote responsible AI practices aligned with enterprise governance and security requirements.\nSupport Playbooks & Knowledge Management\nDevelop, maintain, and continuously improve support runbooks, operational procedures, troubleshooting guides, and recovery playbooks.\nEnsure support documentation remains accurate, actionable, and aligned with production environments.\nEstablish standardized operational processes supporting incident response and service recovery.\nCapture lessons learned from incidents and incorporate improvements into support practices.\nBuild and maintain operational knowledge repositories to improve support consistency and reduce resolution times.\nCloud Operations\nSupport cloud-hosted and hybrid application environments, including Azure-based platforms and services.\nAssist engineering teams in implementing resilient and observable cloud architectures.\nMonitor cloud resource health, performance, utilization, and operational readiness.\nSupport cloud deployments, platform upgrades, and operational change activities.\nPartner with cloud engineering teams on modernization and reliability initiatives.\nCollaboration & Technical Leadership\nPartner closely with Engineering, Product, Architecture, Infrastructure, Security, QA, and Vendor teams.\nReview operational readiness of new systems and platform enhancements.\nMentor junior support engineers and provide technical guidance during incident response activities.\nPromote operational excellence, reliability engineering principles, and continuous improvement practices.\nServe as a subject matter expert within assigned technology domains.\nGovernance, Risk & Compliance\nEnsure production support activities comply with enterprise risk, security, regulatory, and audit requirements.\nIdentify operational risks and escalate issues appropriately.\nSupport implementation of internal controls and operational governance standards.\nParticipate in audit, compliance, and regulatory review activities as required.\nEducation & Experience Required\nBachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.\nMinimum 5+ years of experience supporting enterprise applications, platforms, or infrastructure in production environments.\nExperience troubleshooting complex application, infrastructure, integration, or cloud-related issues.\nStrong knowledge of incident management, production support processes, and operational best practices.\nExperience with monitoring, observability, logging, and alerting platforms.\nExperience with scripting and automation technologies.\nStrong analytical, troubleshooting, and problem-solving skills.\nExcellent communication and collaboration skills.\nPreferred Qualifications\nReliability Engineering & Operations\n Experience with Site Reliability Engineering (SRE) practices.\nExperience defining and managing SLIs, SLOs, and operational metrics.\nExperience supporting distributed systems, APIs, microservices, and cloud-native applications.\nExperience performing production readiness reviews and operational assessments.\nObservability & Monitoring\nExperience with platforms such as:\nDynatrace\nSplunk\nDatadog\nAzure Monitor\nGrafana\nPrometheus\nOpenTelemetry\nAppDynamics\nCloud Technologies\nExperience supporting Azure cloud environments.\nFamiliarity with Azure App Services, AKS, Functions, Storage, Event Hub, Service Bus, and monitoring services.\nUnderstanding of cloud security and operational best practices.\nAutomation & Scripting\nAdvanced PowerShell scripting.\nPython development and automation.\nREST API integration.\nInfrastructure as Code concepts.\nCI/CD tools and deployment pipelines.\nAI & Modern Operations\nExperience using Microsoft Copilot, Azure AI services, Microsoft Foundry, or similar AI-enabled platforms.\nFamiliarity with AI-assisted troubleshooting and operational analytics.\nExperience implementing AI-enabled support workflows or knowledge management solutions.\nUnderstanding of intelligent automation and operational copilots.\nWhat Great Looks Like\nA successful Production Reliability Engineer:\nResolves complex incidents quickly and effectively.\nProactively identifies and eliminates recurring production issues.\nUses automation and scripting to eliminate manual support work.\nBuilds comprehensive support playbooks and operational runbooks.\nLeverages AI to accelerate troubleshooting and operational insights.\nEstablishes strong observability and monitoring capabilities.\nPartners effectively with engineering teams to improve reliability.\nDrives a culture of operational excellence through SRE principles.\n Continuously improves customer experience through system stability, resilience, and performance.\nM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $97,100.00 - $161,800.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Location\nBuffalo, New York, United States of America","description_format":"text","description_chars":9445,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-09-22T18:53:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 67 · green card filings: 29","filings_12m":67,"filings_prev_12m":118,"green_card_filings_12m":29,"median_offered_wage_usd":132031,"route":null,"cap_exempt":false,"checked_at":"2026-11-15T09:21:55+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.577,"p_room":0.44,"age_days":53,"expected_fill_days":36,"reasons":["seen:53","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":161800,"is_top_pay":true},"html_url":"https://alion.io/job/mt-bank-corporation-technical-engineer-production-liability-engineer","json_url":"https://alion.io/job/mt-bank-corporation-technical-engineer-production-liability-engineer.json","meta":{"generated_at":"2026-11-15T20:16:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14512,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4312},"rest":"https://alion.io/mcp/rest/get_company?id=4312"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmt-bank-corporation-technical-engineer-production-liability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmt-bank-corporation-technical-engineer-production-liability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmt-bank-corporation-technical-engineer-production-liability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mt-bank-corporation-technical-engineer-production-liability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmt-bank-corporation-technical-engineer-production-liability-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1120416}},{"tool":"search_jobs","arguments":{"company":"mtb.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1120416},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}